Jersey Mike's Subs — Restaurant in Deerfield

Jersey Mike's has ALWAYS been my favorite sandwich shop!!! I chose to leave Subway several years ago and I haven't changed my mind since finding Jersey Mike's. This location is clean and convenient. Parking is plentiful. The staff is always friendly upon arrival. The ONLY negative I might highlight is just the importance of getting an order correct! I bought a Cheesesteak (#17) about 2 weeks ago, got it home and discovered it had been made incorrectly. I called and they said they'd make me a replacement, for free, when I was ready. Today, I went in, told them I wanted a Cheesesteak (#17), got it and returned to my office only to find it wasn't a Cheesesteak (#17) but a Chicken Philly (#16). To get 2 sandwiches made incorrectly on 2 successive visits is distressing but, perhaps, there was some misunderstanding. I'm just NOT a fan of the Chicken Philly (#16). I'll try again, at some point in the future, and see what the next experience is like for me. If you go there, you'll likely get a really good sandwich from a friendly crew in a clean location. Just make sure you speak very clearly and you get the right sandwich!

UPDATE: The Manager or Owner of this location reached out to me, via email, and thanked me for my review. He apologized for the issues I encountered and said he wanted to send me a voucher/coupon for a free sandwich or two. I never received the vouchers/coupons, though? Not sure what happened? I have been back, though, as I said I would be and they did a GREAT job on my...

So this starts off “eh” and ends very well. I ordered two subs via mobile. Got home and realized one of the subs was prepared wrong. I called this store and spoke with the manager. She told me they would make a new sub for me, but wanted me to bring the old one in. I thought that was a little interesting, but thought then again they probably get people trying to get free food all the time. So I brought back the sub that was made wrong. The manager confirmed it was made wrong, explained her reasoning, let me keep the sub made wrong, prepared me the right sub, and gave me a gift card for an entire free meal.

This manager had terrific customer service and turned a bad situation that could have been handled poorly into a positive situation that added a very loyal...

I normally come here late when I don't feel like making dinner or want a good sub and I've never been disappointed. This is the only Jersey Mikes location I go to unless I'm away from home. The staff are FANTASTIC, my sandwiches are always delicious, and every time I've gone the place has been clean. The biggest thing I want to mention is the staff. I've come here looking normal, in pjs and messy hair, and even in a shark onesie. I've come here in a variety of moods, but every single time I leave, I leave with a smile ear to ear because the staff has always been so kind, caring, and absolutely hilarious. This location is doing something right, and unless management changes or something, it will always be...