Eric's Ice Cream Factory — Restaurant in Defiance Township

The teenage girls working there were playing loud rap music that kept using profanity. I had two of my kids with me in the store. They also smashed the ice cream down when putting on sprinkles and caused the whole thing to collapse as soon as we got in the car. We also got 1 tiny folded napkin for each cone. The worst service and atmosphere and when asked to turn the music down the girls proceeded to just laugh about it. They did turn it down, but did not change the song or music at all. Personal taste is personal taste. But that’s a business and should not be...

You pay for the experience, outside walk through the cemetery, warm day kinda feel.... but the chili cheese dog didn't have cheese, tastes rubbery. Chili cheese fries didn't have cheese and the fries were burnt.. maybe the oil needed changed, tasted oily. My coffee blend was more like melted chocolate ice cream annd our banana split only had the banana- strawberry syrup with nothing else. We didn't want nuts and asked for those to stay off.. not somewhere we're going to...

1 Star is way too good. I only gave Eric’s a 1 star because it wouldn’t let me give them a 0/5 stars. We had a door dash order and received it and the small container of ice cream was packed so full it was leaking out so when I tried to open it Ice cream got litterally everywhere. I called them to let them know they should just put it in a little bit bigger container and the lady said sarcastically “oh we’re so sorry about that, we’ll try better next time” and I said...