IHOP — Restaurant in Delano

Where to start... Worst IHOP by far. We placed our order fairly quickly but waited almost 30 minutes for the breakfast food which was a simple order. They were alittle busy but not bad at all. When the food finally did come out (after being checked on multiple times), the pancakes were cold and gross. The eggs (scrambled) were rubbery. We caught the server and explained the issue and she OFFERED TO MICROWAVE THEM so she didn't have to wait for them to be remade 🤪😵🤯 ARE YOU KIDDING ME?!?! We refused advising her that we weren't paying for microwaved food and told her to have them redo it on the fly. She literally brought it back out about 2 minutes later with hot pancakes - the eggs were unchanged but I figured it a lost cause. This tells me that they're recycling food in the back and not making things fresh at all. We never got napkins, refill on creamer for coffee, or were even checked on after they dropped the food off. I took creamers off the table next to us that had left in front of the guy clearing it and he said NOTHING! Yes - we were charged full price and paid every cent however will NOT be back. They were also carrying plates STACKED ON TOP OF EACH OTHER of people's food to deliver to tables instead of making multiple trips 🤦🏻‍♀️As a previous server, there's a way so carry plates without disturbing the food on them. Great reminder on why we've started eating at home more - not worth the $20 an hour for cold food and...

I recently had the pleasure of being served by Alexis at IHOP (24 December), and I must say, her service was nothing short of exceptional. From the moment we sat down, her warm and friendly demeanor made us feel right at home.

Alexis was incredibly attentive, always anticipating our needs before we even had to ask. Her knowledge of the menu was impressive, and she provided excellent recommendations that suited our tastes perfectly. Throughout the meal, she checked in on us with a genuine smile, ensuring that everything was to our satisfaction.

What truly stood out was Alexis's efficiency and professionalism. Despite a busy restaurant, she managed to handle multiple tables effortlessly, maintaining a perfect balance between speed and personalized service. Her dedication to creating a positive dining experience was evident in every interaction.

In addition to her outstanding service, Alexis's genuine enthusiasm and passion for her job were evident. It's clear that she takes pride in ensuring every guest leaves with a smile. Her commitment to excellence is commendable and undoubtedly contributes to IHOP's reputation for great customer service.

Alexis not only met but exceeded our expectations. She is a shining example of what exceptional service looks like, and IHOP is fortunate to have such a dedicated and talented waitress on their team. I wholeheartedly recommend Alexis to anyone looking for an outstanding...

TLDR: Cold Food, slow service, MICROWAVE, Don't go here.

What a CLUSTER this place was. From the moment we walked in, I should've known. They had everyone that was waiting to check in sit down and then proceed to ask who was here first. The host was nice, so no complaints there (this is where the compliments stop).

We were one of 4 families to get sat down and we were the last family to get served. One couple that got sat down before us ate and left before we got out food. I'm sure this means we ordered something complicated with many special requests right? Wrong - it was two of us and we ordered the 2x2x2 both orders were identical except for the eggs (she got scrambled, I got over medium). I think this is the easiest order ever. What could go wrong... I'll tell you what went wrong - the eggs were cold, the pancakes were old and crusty, the sausage was under cooked and cold. When we brought this to the server's attention she offered to put it in the MICROWAVE - what? The microwave? You tell me it took 40 minutes to get me subpar food, bring it cold, and then offer to microwave it? I would rather eat warm dog food. Avoid this place - oh and by the way my picture is upside down because they didn't put a smile on my plate, they put a...