Dairy Queen Grill & Chill — Restaurant in Delapre Township

This is the worst dairy queen I've ever frequented. I've been waiting to see if it would get better before placing a review, but it's only getting worse. Today, we waited EIGHTEEN MINUTES in the drive-through, with only 2 cars in front of us, not moving. Just to FINALLY get to the window, AFTER the speaker, to be told they can't give us our mobile order through the drive-through, and we have to pull around and come inside. We've been doing drive-through for our mobile orders since we moved to tea over a year ago. There's a reason we choose to drive through over going inside. We could have gone in and out to grab our food in less time than we waited in the drive-through, but no. We had to wait 20 minutes just for them to tell us they refuse to hand us our food. What's the difference between handing it to me through the window and me walking in? None!! So, then, we had to go inside and wait EVEN LONGER to be helped behind other customers that JUST walked in. Make it make sense. You're not running a very good business. It took a grand total of 38 MINUTES to get our food. And they were out of the one thing I wanted. When we aren't waiting FOREVER for our food, they're messing up our orders. I bought a large blizzard with my meal, and they sent my husband home with a SMALL. And they did not put ANY BBQ sauce on the BBQ BURGER I ordered. Why would i want a plain burger with no sauce?? I dont even dare to order any onion rings because they're always trash. DO BETTER DQ.

EDITED TO ADD A PICTURE: my large blizzard wasn't even all the way full. And they usually dont even mix it all up well, so the first few bites have ALL the toppings and the rest of the blizzard is vanilla ice cream. I even paid for extra brownie batter and there CLEARLY wasnt...

I was super excited to finally have a DQ in my hometown. Only to have the twist ice cream machien never work. My sauce always gets forgotten. Today The drive thru wait was ridiculous. There were only two people(me and another car) and we sat there for a good 10 min before someone took our order. There is a BIG sign that say 4 piece for $6.99, then under the baskets it says $7.99, when I got my reciept, the actual price was $8.99. Because it took so long to place my order I had to book it back to work only to find 3 pieces instead of 4. I know it is only 1 chicken strip, but I paid for 4. Also no drink. I tried to stop the lady at teh window but she closed it so fast and walked away I said forget it or I was going to be late getting back to work. Fix your signs so they have the correct price on them and double check the bag/ box to make sure that the correct food is there as well as the drink and sauce. Tried to call the store, but there was no manager on duty so I left a VM....

I scrolled through these reviews before writing this. Complaints made up to a year ago (I stopped reading at this point). I can never get this DQ on my way to work, or they will make me late. 9/10 times I come through, "please pull up to the third window until we get that out" and there's not another soul in line. Why I can't I wait here? Tonight I got two sides and a drink. Girl on the box quickly asked for a moment before ordering, fine. It was closing in on ten minutes before someone got back. Someone else was waiting at the second window (they didn't have to wait at the third window?). Long wait before the truck was gone, my turn. My sides were ready, my drink wasn't. And I'm sorry, it looked like a grand total of two employees. One at the front, one at the window, who's on the girl? And someone from DQ Fan Relations, or whatever, keeps saying "thanks for your feedback" on almost every comment this last year, but isn't doing anything to fix...