Lucy's Pizzeria & Bakery — Restaurant in Delaware

I ordered food paid with my gift card but I did not receive my gift card back with a balance of over $100. Went back to the store and was told by the cashier who serviced me that I must have dropped the card and some one picked it up. Not so because I put everything I received from her back into my wallet before leaving counter and waited in the restaurant, with nothing on the floor as I looked from the floor to the counter in attempts not to stare at anyone. I was really upset so I returned the morning and requested the camera's be reviewed to see what happened to my card and after asking for my contact information I was told by another worker the manager Dave would take a look and get back to me within the next day or 2. I told the worker I would follow up with Dave later in the day. I went back around 9 pm when it's a bit slower and explained the situation and the workers looked at me as if I was nuts. I asked to speak with Dave they tell me there isn't anyone there with that name. So, I asked to speak with a manager, explained the situation again and asked that the camera be reviewed since I keep getting the run around. He takes my information again and says he will review camera's and get back to me within 1-2 days. I asked can this be done in 1 day since I've been given the run around and miss-information. I asked who the worker was I spoke with earlier in the morning and was told they don't give out workers name. I asked will the worker be reprimanded for poor customer service only to be told that was probably the owner. Wow full circle run around as I am now fully convinced this cashier stole my card and this establishment is doing nothing about it. At 1st I entertained the idea that she may have given my card to someone else by mistake but at this point there is clearly some weird cover up. I will continue to pursue the recovery of my card or the monies on it even if I do have to take legal actions as suggested by the State Police. I do not like business establishments that take their customer's security for granted. What if this was my Debit or Credit Card would they have stolen that information as well. I highly suggest not patronizing such a place but if you must please ONLY USE CASH to avoid your personal information or monies being stolen!!! The food may be good but your security should...

Horrible service all time, unappreciative! I had enough of this place, I am taking my businees elswhere and I advise everyone who is reading this review to stay away. I use to order all the time from this place, and my orders are always over $25. Very cheap mentally and it seems their business is hurting so much since they charge me for every little thing. Specially on stupid sauces and stuff that are suppose to be included. For example I always include chicken wings in my orders and they come with this little container of blue cheese which is not even enough for 2 wings and when I requested to put enough blue cheese, they charged me 60 cents for a container that is suppose to come with the order originally that cost them not even 5 cents. It is such a stupid business move to charge 60 cents for blue cheese on orders of over $25 because they don't put enough cheese to begin with. I order large orders and I gave them a lot of business but I can't give my business to a cheap mentality business. Poor customer service, stay away, this place doesn't...

Stopped here with a friend who was on her lunch break.

Sorry but, this place was filthy. Cob webs covered the ceilings and in corners, and on things.

When we walked up to the place, the lady that waited on me was outside smoking a fat cigar/cigarette thing (not sure what it was). She was rushing to grab puff after puff. The last puff, she released (blew) inside as she threw the thing down and stepped into the door with us behind her. Just gross!

The man that waited on my friend, walked away and lifted his arm scratching the pit of it. He never went anywhere to wash his hands, but continued to wait on people.

My friend likes this place, and I have to respect that, but I will not be back.

I ordered something just to be social. You talk about praying over your food? I prayed hard and in several languages over this food. 🙏

It was not bad tasting it was just the thought of what it went through before it...