The Point Coffee Shop & Bakery — Restaurant in Delaware

Update: Below you'll see my review from last year. We were in town recently and stopped by, hoping there'd been a change. There was, and it was wonderful. I was told that the primary culprit of the poor customer service was no longer working there. People were saying "thank you" and "please". People were actually smiling. Somehow even the food - which was really always great - tasted better, fresher. Maybe it was the low-stress environment to enjoy breakfast. On our way out, the person working the front said, "hope to see you soon". I assured that they would.

My girlfriend and I have been going here for four or five years, primarily because the coffee is great, as is the oatmeal and the egg sandwiches, as well as the pastries and other baked goods. However, I think we've decided to stop going. The woman who works the front counter, who may or may not be the manager, is completely obnoxious and treats her customers horribly. It's not unusual to walk in there and hear her screaming. Yes, screaming. There have been times where you can actually see the people in line looking at each other rolling their eyes or just flat out laughing at the absurdity of her behavior. We used to think it was because it was crowded and maybe the stress level was high but today we went in there and we were the only ones in line and all she did was yell at us. Yeah the food is good, but there are a lot of places in Rehoboth with good food. We'll go to one of...

If you want coffee that tastes like expensive water, I highly recommend this place. 3 coffees- a Latte, a cold brew with cold foam, and an iced macchiato were ordered. We received a flavorless cold brew, a watery latte, and a chocolate milk macchiato. With one of us being a barista, and the other 2 being seasoned coffee drinkers, it was clear that drip coffee had been used to make the drinks. That and the clear evidence before us of an espresso machine, unused. Food was ok. I definitely think this place benefits from its location and the fact that they are going to receive business regardless. Or maybe they just thought it wouldn’t matter much to us (a prejudgment type of thing); that we didn’t know any better? I would say maybe the espresso machine was broken but then we saw them use it later so- I really don’t know what to think. It ended up just being a hugely regrettable experience for us, and in the day and age of everyone being called a Karen who requests changes/refunds- we just took the L and left. Right after dumping our pretty full coffees in the trash. In this economy, it felt like a crime to waste- but the coffee was purely...

We have been going to the pointe for many years and have always enjoyed their coffee and all the different blends they offer. Their baked goods have always been very delicious. Typically i get their oatmeal with fresh berries and brown sugar which was always served in a bowl and was ample sized. Due to covid they are now serving it in a plastic container and it seems to be a smaller portion and is wasteful since i always eat there and do not take it to go. My boyfriend gets a bagel sandwich which he always enjoys.That said, every single time we have gone in the last several years there is a very loud mouthed girl at the counter screaming while she is taking your order. It is so bad we dont even want to ask the simplest question because we dont want to be screamed at. I thought it was due to it being busy and she was stressed however this last time we went it was empty and yet she still screamed at us. It has gotten to the point we dont even want to go back and will just find another place to go...