Baskin-Robbins — Restaurant in Delta Charter Township

I placed a pick up order tonight via doordash. Apparently there was an issue that a driver came in with my order and it was given away. I’m not sure how DoorDash does this as with a pick up (not delivery) order when there’s no address listed to deliver it to, as it’s a pick up The women inside texted their manager as they have not been trained to resolve issues. They just kept texting in between instead of having any sense of urgency to call to resolve an issue with a customer right in front of them. The store manager and general manager apparently said there was nothing they could do for me, even though i showed them four ways that it’s a pick up, I’m the customer not a driver, and spent money at their store. But since there was only one receipt printed on their end, they could not remake my order nor refund me. DoorDash couldn’t refund me since baskin Robbin’s prepped the order. It’s really not that deep over ice cream but the principle that they gave away my order, charged my card, and said “there’s nothing we can do for you.” So three levels of employees between store employees, store manager, and general manager care more about covering up their mistakes and saving money over correcting their mess...

On Saturday March 16th my girlfriend and I got ice cream here as we usually do on weekends recently. We’ve never had a problem until tonight. I did not catch his name but the medium height skinner male with longer thin hair was horrid to my girlfriend. Extremely rude and back talked her, she did not tell me what he said until we left the store because she knew I’d make a scene. I heard him tell the patron ahead of us that “people need to stop coming in because it’s been so ridiculous” which is absurd to me having worked the counter at a food establishment before. He broke my girlfriend’s cone and was very short and rude to her in the ensuing interaction. Which is not the experience I’m looking for when I get ice cream. Working customer service requires an amount of self control and courtesy even when you’re having a bad day, this young man let it come out in his interaction with my girlfriend and was very disrespectful. We go every weekend, from here on out if we walk in and see him, we will walk...

We love this place it is clean and so many options to choose from! Unfortunately yesterday we went to get some shakes for our kids and ice cream for ourselves took us about an hour to wait in the line! We ended up not ordering for ourselves only for kids! There were two girls working there , the blonde girl was little quicker then the other girl who took our order! Not sure if it’s okey to serve people that slow! Kids got frustrated and the taste of the strawberry milk shake...