Culver’s — Restaurant in Delta Charter Township

I went through the drive-thru during the dinner rush today and the line was very long which I expected. I waited in line for 30 minutes without a way of being able to get out of line. There were curbs on both sides and a car in front and back of me, so I had to wait. I ordered my food and within 5 minutes paid for my order. They gave me my drinks at the drive-thru window. They told me to pull ahead and they'll bring my food out. 30 minutes later I get my order and it's wrong. The ice in my drinks had already melted. The milkshake was melted and warm. I was very nice to the lady who brought out my dinner. And she was very pleasant to me back. She apologized for the long wait saying that they were very short staffed. I have no issues with the actual employees that work there who are trying to make a living. My issue is with Culver's management. They could have let people know that the late wait times we're going to be extremely long. Or they could have closed the store. Even close the dining room or the drive-thru and left the dining room open. Something else should have been done. It was handled very poorly. I will not be going back to Culver's. The prices are very expensive and the food isn't that great. I could have went to a sit-down restaurant for how much I paid and for how long I waited. I probably would have got my food a lot...

Cleanliness- The dining area was clean, sure. However, if you went to the bathroom, it was pretty bad. Water splashed all about the place, paper towels all over the ground. The trash can for paper towels was overflowing, clearly not taken out in a while.

Food- The food was good, however some things were apparent to me. As a former fast food worker, I could tell one thing. They need to change the frying oil. The cheese curds had an odd taste that normally occurs when the fryers need cleaned, filtered, and changed. This ruined the taste of the cheese curds, adding an odd taste. The rest of it was fine.

Drinks- I was looking forward to some root beer, but it turns out it was 99 percent water. Barely any of the actual Root Beer.

Staff- When I had ordered a spicy chicken sandwich basket with cheese curds, they rang it in as a normal chicken sandwich. I had to repeat myself a couple of times, just for them to turn it into a Chicken Sandwich and Cheese Curds separately. This raised the cost, and prevented me from having my own cup. I had to share it with somebody else.

Tldr: Train your staff to hear better, check the soft drink machine often, have your staff members check the bathrooms often, and make sure TO CHANGE...

Hit or miss on whether your smash burger is juicy with a buttery sear or a well done fan favorite. Crinkle fries were invented because they have more surface area, therefore more crunch. They should be equal parts crispy outside and fluffy center.Theirs come in three varieties of doneness, not, barely and almost. I visit once every however long it takes me to forget that their malt doesn't have enough in it. If you're an aficionado, don't bother unless you can sweet talk them into triple what they put in. Remember when you could turn cement mixers upside down above your head and almost make it home before it started dripping and you'd have to pull over and ponder your existence while searching for a wetnap? Pepperidge farm remembers. Mine was easily swirlable and oddly satisfying to watch pieces of Oreos riding green waves of mint frozen? yogurt Midway up the dome. All in all I know I'll visit again because I'll forget all this and next time I might hit the...