Burger King — Restaurant in Des Moines

Usually I don't review fast food but this is an exception. This BK location has been stepping up their game. The young man at the drive through made sure to get my name, and used it a couple of times. I love my name. He said "welcome to Burger King, where you have it your way", another time they said "where you rule." Wouldn't hurt to get a line and be consistant with it, but hey it was a cool touch I don't get at other locations. I have had some pleasingly hot food here lately, no bogus lukewarm heat lamp stuff ya know?! Also, I don't need those cookies but I'm an entraprenuer. You ask for that $1.20 upsale and I'm already digging the place? Yea, you got it King. I'll reccomend this particular location to my people because who doesn't want to be treated like a king? Tell your...

I am reaching out to notify your establishment of the mistreatment and poor customer service I received while patronizing restaurant #3817 in Des Moines, IA 50316. On Friday November 22 at 9:32, I ordered 2 croissanwiches and a glass of water. Upon payment I only received the croissanwiches and no water. I explained to Frankie I needed the water so I can take my medication before I ate, due to being an end stage kidney failure patient. In return I was told no and had a window shut in my face as I watched her continue to fill other orders. I felt disrespected and unimportant. I would hope this is not how you train your employees to behave towards paying customers. I would like to see this situation rectified and a formal apology...

Oh my goodness I'm glad this came up in my review possibilities! We pulled up, and there was one other car in the drive thru that we could see, the people in front of us got their order taken and pulled around and the man on the intercom said I'll be with you in a minute, 5 minutes later, I spoke and the man said I'll be with you in just a moment, I waited about 2 minutes and spoke again to the intercom, and again he said I'll be with you in a moment. We just left and there were two cars still waiting for their orders at the drive up parking spots! Seriously I was waiting in that drive-thru for close to 15 minutes, just to get my order taken. We had a coupon we wanted to use so we ended up just going to 2nd Avenue...