Very poor. We called ahead to let them know we had a party of 14 to make sure they were able to accommodate us. When we arrived they were busy. We waited for a table, had to ask several times for a menu. We finally gave drink orders, of the 6 beers ordered they were out of 4. Margaritas were good but it took 30 minutes to get the drinks and then at least 2 were missing and had to be reordered. Basically the same thing happened with the food. 30 minutes at least and 3 meals missing. The sandwiches were ok and warm, the fries cold. When we asked the waitress how much longer it would be she said "chicken takes longer" I'm not quite sure what that had to do with us since no one ordered chicken. (though I have been told they have good broasted chicken and I almost ordered it - glad I didn't.) Since we had already spent 1 1/2 hours waiting on the food I asked for to go boxes and the checks as the food was delivered.Good thing. I went inside and spoke to the manager. She said well this is a holiday and all her wait staff wanted today off. Hmmm. Management problem? Her reply to that was "oh well" and a shrug of her shoulders. Since when does a good manager go into a holiday weekend understaffed when she knows they will be busy and why when we called first did they not tell us they were swamped and expected a delay. So basically it took 2 hours to get our drinks, food and checks. In comparison the following day I stopped a smaller restaurant(Roma's in Bonham Tx) that was also swamped,The had at least 3 tables with 10 or more per table besides the normal 2-4 people per table. The service was excellent, never once did I ask for a tea glass to be refilled, the bread basket was never empty. The waiter was hustling, never once complained about how busy he was. The food was hot ( and very good by the way). I told the manager/hostess that the service was fantastic. If you have 2 hours to wait and willing to take what ever they happen to have on hand the Bait shop is the place to go. Wasn't real happy with the waitress but really the blame here is on the management. The customers should not have to deal with her inability to manage her wait staff.