Customer service here is not the best! I'm from out of town and I've visited this place 3 times in a week. Two days back to back.. the first visit was great! Food was good. Bartender very nice and helpful with me choosing the right beer for me. The waitress was very nice, and attentive. This was on a very busy evening. The waitress that evening was tipped approx 30% of a tab for 3 adult men with drinks, appetizers and food orders.

My second visit, on a relatively normal evening.. I sat down on the lower outdoor sitting area. After waiting about 10 min I was approached by a waitress who before speaking asked if I had a mask as she stood at a distance from the table. She repeated a few times while seeing absolute confusion on my face and stated it was mandatory. At this point there was not a single person wearing a mask sitting on the patio. I then went inside, found another waitress who was very helpful and kind! I ordered the chicken nachos (very good)! The waitress was tipped $5 on a $9 check.

My third visit (today), I sat in the same area outside. Of 8-10 tables only 3 were taken. I crossed paths with one waitress as I was attempting to decide which table I wanted to sit at, who told me I could sit anywhere. I then asked if there were in lunch specials to which she replied, yeah on the board. There's board outside and there's no board that I remembered seeing inside. She then added, "I'm not trying to be rude, I have checked the board myself." That's fair. I followed her inside to see the board for myself, and to her shock, there was no board for me to check out. She then found out the specials at which time I decided to order the all you can eat fish. She told me she'd tell the other waitress. Again, fair.

I walked outside, and found a table as instructed by her to do so. I then waiting again for approx 10 min with no one approaching, at which point she walked up and stated she'd go ahead and tell the other waitress what I wanted and get me started. At that time the waitress walked up, did not speak, sat a drink on the very dirty table and walked away. More time passes she never comes back and the first waitress comes back and wipes the table down saying she noticed before how dirty it was and really wanted to wipe it down. I thanked her. Several minutes later she appears with my order. By this time I've seen the other waitress addressing her one other table and just going back and forth. Making no effort to approach me. Randomly while I was eating with my cup still about 1/2 - 3/4 full, she randomly grabs it and says she's going to get me water. The other waitress had a pitcher of water she used to refill cups with. Now I'm sitting there with this fried food for several minutes without anything to drink. After eating my meal, she quickly brings the check and within 3 min returned to the table to take the payment. The waitress was tip $0.86 on a $9.

I mention the tips only to show, when you give bad service you get bad tips.

When you have a horrible customer service experience, it makes you appreciate the food much less.

I can't take away from the kitchen staff and the quality of food at this place. I simply hate that I had such horrible experiences. I had hope that it would get better and didn't want to label it based on one bad egg.