Lion's Choice - Des Peres — Restaurant in Des Peres

The 1-star is only because there's not an option to go below ZERO!

I arrived at the Des Peres location on Saturday around 2:45pm. I ordered through drive-thru and had a TERRIBLE experience with the woman working the drive-up and my order in general. On the intercom, I ordered 1 roast beef and swiss well-done on the steamer as opposed to cooked in the au jus, then 1 roast beef and cheddar well-done on the steamer as opposed to cooked in the au jus, a large fry, BBQ sauce, and a soft drink.

When she read back my order, she failed to mentioned “well-done”. I corrected her, and then she read it back to me again without mentioning “well-done”.

I asked her after she read it back a second time if she had taken note that I’d like the meat well done on the steamer and she abruptly cut me off and loudly stated in a rude tone: “I just take the orders, I don’t know nothing about how the food is made. Pull around for your total if that's all you're ordering!”

I pulled up and she said "Hi" but was uninviting. She does not look like she wants to be there AT ALL. The food was made quickly, but I immediately looked in the bag and saw they were about to serve me THEEE WORST LOOKING FRIES EVERRRR. They were old, dark brown, VERY GREASY, and were cold and dry like they were from the day before or longer. It looked like they took them from the trash. I asked for them to be remade and they obliged. I received my replacement fries then pulled off. My wife wanted Chic-Fil-A so we went across the parking lot to get her food. As we waited to order at that MUCH better restaurant, I opened my food and found that they gave me 2 roast beef and swiss (missed the cheddar), neither sandwich was well-done, there was ZERO seasoning on the meat, and the fries tasted like old, old, old fry oil. I got my wife's food and then went back into Lion's Choice to get a full refund for my order. At first they told me that Todd Willson said to no longer give out refunds. I can see Todd is the one responding to these reviews and attempting to save customers - for what it's worth. They eventually figured out how to refund my money, but during this 5-minute wait for my refund the workers in the back, in plain view of the lobby, literally were screaming obscenities at each other dropping “F” bombs and any other profanity you could think of. This place is NOT an environment for children, and the food will likely make you sick judging by what I received which I refused to eat. Trust me, the good reviews are from people who either got lucky on the day they decided to go there, or they are in on the ruse. DO NOT spend your money at THIS Lion’s Choice.

I’ll never go back to this location and I’m done with Lion’s Choice for good now as these experiences are the prevailing ones I consistently have with this brand.

Give it a go, Todd. How can you possibly make this right? You can't convince me to even try again. I think you should suggest that corporate permanently closes this location or get all new workers at the...

If I could I would give NO STARS. About 4 weeks ago I went to the Des Peres, MO Lions Choice it was 8:35pm and at that time their website said they were open till 9pm. All the lights were still on even the outside menu board & they told me they closed at 8:30. I went by there 20 minutes later & they were taking an order. Then a week later I got there at 8:15pm again they said they closed at 8:00. Then last Monday I got there at 7:45 & once again they told me they were closed. Well I gave them a lot of chances & was hoping they would stay open till the time it says on their website or even 8:00. So I no longer go to that Lions Choice. The Lions Choice on Manchester Rd in Rock Hill, MO is great they have employees there that want to work & they are very kind & helpful. Thank...

Been here numerous time in the past. After today, I'll never go back. Ordered two king roast beef meals w/ swiss and a kids meal, all with fries for $29. Asked for bbq and ketchup. Got the order, there was no bbq sauce or ketchup and they forgot two large fries. Went in to confront them and the worker said, "i put the sandwiches in there and then i watched a video on my phone and said forget the fries". After getting the fries from another worker who found his comment to be funny, there ended up being no cheese on any of the sandwiches and the kids was roast beef as opposed to the turkey i ordered. All other franchisees should be utterly embarrassed by...