Checkers — Restaurant in Detroit

I waited a month to give my review in hopes that my complaint was resolved. I placed an order online before heading to work. I picked up my food through the drive-thru and noticed my bag was light as I was driving off, I was pressing for time and had already waited about 30 minutes to get my food. I figured I may have been a few tenders short or something which I was fine with because I still had something to eat. I get settled at work and open my box and in front of me sat the driest fries and tenders I’ve ever seen in my life!! I was so shocked at first, because first of all, why would anyone think that it was OK to serve that quality of food to anybody?! The tenders were so dry and hard I made a video tapping them against the table sounding like a rock. I immediately contacted checkers to place a complaint and filled out the survey. No one reached out so I called to follow up on my complaint, gave them the ticket information and they told me someone would contact me shortly. A few days later I got an email from the district manager, J. Butchart basically telling me he was sorry to hear about my recent inconvenience at the location and to get a refund I would need to reach out to the website/service I used to place my order. Asking for a refund is just the tip of the iceberg and I explained that to him when I replied, I wanted to know what corrective action did he plan on taking to assure that doesn’t happen again to anyone else, what I got in that box I wouldn’t give to a dog. After waiting for a reply I called checkers back and was told my case was closed and had to reopen under a new number and that my complaint would be escalated to corporate and I would be contacted within 3-4 business days. Here I am a month later with no refund or response, the refund should’ve been automatic after the complaint was placed online, there was no option to request a refund. I even uploaded the pictures and video to the manager as well as the email address given by a customer rep. Beware, NEVER go to this location, drive out farther if you really want...

When I was in line in the drive through, there was a woman in a sedan with a un-secured toddler in the back seat bouncing around, and when she got to the window she chucked a empty bottle of liquor out the passenger side, upward, which it struck the silver roof with a loud clang, before landing in the bushes.

Ater I pulled to the window and paid, a weird looking guy peered around the corner and asked me for change.

It wouldn't be right for me to rate them on their poor clientele alone. The gravel is full of cigarette butts, like it handent been cleaned in forever. I understand people litter, but you are a business, have the decency to take a blower and round em up and sweep them up, the outside was dirty, the inside kitchen looked dirty, not...

I stopped at Checkers to purchase a burger for a resident in a nursing home. I ordered the two for five nased6on a recommendation from a customer standing at the window. I wanted the double cheese and the Big Buford. When I got back to the home I had a double cheese and a fried way to hard, not fresh chicken sandwich. They would not correct the problem without a receipt. I don't remember the cashier giving me the receipt.

As stated. I don't ordinarily do Checkers. The few times I have been it is for someone else. This location has made me very...