Church's Texas Chicken — Restaurant in Detroit

Worst experience ever! Cashier was only taking one order at a time… I mean she would take the order at speaker and collect payment and hand out food to customer at window BEFORE taking the next order… I sat in line for 30 mins before getting to window where they refused to accept a coupon over the phone (from official church’s chicken website).. asked for manager was told no manager was there then all of a sudden he pops up with an apron on and sweat covering his face. He agreed to take mobile coupon then walked away after I asked him if he was aware of how cashier (drive thru attendant) was taking orders.. he never returned.. I was in drive their line for over an hour. I knocked on window and beeped horn all to no avail… they were indeed ignoring me. I had my son with me.. he has severe special needs was having a melt down for the majority of the time because he wanted his chicken and mashed potatoes.. we’re about to leave… I’m writing this from the drive thru window.. I called the corporate number while sitting here and they took a report but said they can’t call store direct.. they took my name, number and email address and assured me they’d resolve it and I will here back from them… we’ll see… I don’t have a lot of faith in this company anymore… sucks too because we prefer church’s to most other fast food chicken places… I can’t say for certain I’ll never have church’s again but I guarantee I will never come to this location...

Since last year this has been one of my favorite Church's Chicken the service was prompt the food was very delicious I have been bragging to other people about attending this Church's Chicken on Sunday I waited in line for over an hour when the cashier spoke to us on the speaker she immediately was very rude continuously to cut us off stating she'll be right back with us but never got back with us we even called on our cell phones while we were in line no answer we really did want some food from Church's Chicken as we exited out of the line as many other people were doing we stopped and looked in the window because we were in disbelief we haven't gotten so much good service this past summer what is going on and all this time they could not be busy up on looking in the window the cashier was doing nothing standing there talking to her co-workers the co-workers were standing at the counter not doing anything I was very very disappointed I did not see any of the Indian people who who normally runs the place with good customer service hot fresh food if the management should read this your business is failing you missed out on hundreds of dollars by my eyes viewing how many customers left you need to fire everyone there and hire Dependable people and treat your...

AWFUL! Sarah was incredibly rude. One of the rudest customer service employees I have ever encountered. I was in the drive through picking up an Uber eats order and she screamed at me, more than once, that I needed to come inside to grab the order.

The moment I walked in it didn't stop her from aggressively speaking to me. She was with a different customer, so the lady that was helping me, ( whoever she was, she was such the sweetest lady. I didn't have the chance to grab her name because of Sarah aggressively coming at me ) so, then when the other lady working with Sarah grabbed my order and I asked her what her the name of the lady who was working drive through and she told me her name.

Sarah then proceeded to pull off her headset and asked me why I didn't ask her myself what her name was. I proceeded to say I thought you were helping the customer that was clearly right in front of her - I explained I didn't wanna be rude and interrupt her from taking care of the customer she was and that's when she pulled off her headset and came at me telling me, I'm nothing but a door dasher and to go out and do the door dashes as she was throwing her arms all up in air.

Who does the think she is treating a customer and in front of people the...