Domino's Pizza — Restaurant in Detroit

Very unprofessional location!

I've patronized this location a few times over the years since they appear to be the only Dominos in my area that delivers. The past few times and as recent as TODAY I've experienced absolutely terrible customer service! To start, I make my orders generally online. With my most recent order, the tracker didn't appear to be updating the status correctly, so I attempted to call the location for the latest status of my order. I was on hold for approximately 41min. before they finally picked up the phone only to hang up on me! My order was placed over 2 hours prior.. Since they don't make it easy to cancel the order online, my husband went up to the location to either cancel the order or see if it was remotely close to being ready. My previous experience wasn't any better. Again, I ordered online, order was over 2 hours late, and when I received it, it was lukewarm and parts of my order was missing. NOTE: I literally stay 1.4 miles from this location. When I attempted to call the location back regarding the missing part of my order, I waited another 30min. before just driving to the location waiting another 30min for them to make and give me the missing part of my order!! My opinion, they are too understaffed to provide delivery services and either need to stop offering it, or higher professional more mature people with customer service and management skills that can handle managing and servicing this location. Totally lacking professionalism, customer service and...

Much as I love Dominos I HATE this location! Service here SUCKS! Whomever the owner of this location is needs to get it together if they care about their customers. Your lucky to get them on the phone, if you do, their asking you to hold on for long periods of time. I was just on hold 18mins before hanging up. Last time I called in and was fortunate enough to place an order. Not only did they tell me it's an hour to hour and a half on delivery(being I'm only 8 to 10 BLOCKS not miles or minutes away from the location)but it's a 40-45min wait on pick up(which I was willing to wait just because how much I love Dominos pizza). I gave them the WHOLE 45mins to get there for them to tell me they haven't started my order, using their famous line, claiming to only have 1 cook(as if they need 2 people to make 1 pizza) but the young lady at the window taking my order had time to be having a leisure conversation with another young lady whom didn't work there or seem to belong there for any work related reasons. These are just the last 2 complaints I have. I've had similar issues here before. Whomever the owner is PLEASE step in and get this Dominos location together! And no disrespect but maybe yall can start with getting some employees that value there job and care about...

I placed an order online on a sunday night around 8pm to get ready for the walking dead. At 9pm nothing. At 930pm i call and no answer for the longest. About 950pm someone answers and puts me on hold. I'm on hold for an hour. I drive to the location to see what's going on. My order was never even started. They never checked their online orders. I had ro wait another 40 minutes for them to make my pizza and they still made it wrong. Tried offering me a pop or dessert but i had already had those on my order. I asked for a refund and was told they couldn't do refunds. This is the only location in this area but i have never had this issue or any other real issues with any other location. This location use to be better. Much better. Not sure what's going on. But extremely poor management. And it seems the owner doesn't care. Entire staff needs to be replaced.

Update So it did close down for a while. Was actually sold to another owner but ig the sell didn't go thru. So they came back after a little remodeling. Entire new staff. But they are clearly young and inexperienced. With that said they are learning. Other than the long wait for pick up due to the small interior, I think they did pretty...