Popeyes Louisiana Kitchen — Restaurant in Detroit

It is with a deep, begrudging sigh and a heart brimming with culinary betrayal that I pen this review. What I imagined would be a brief and blissful culinary indulgence at Popeyes transformed instead into an agonizing descent into chaos, confusion, and carelessness—a full-scale assault on my time, patience, and faith in humanity.

Let us begin with the wait. Oh, the wait. To call it long would be a pitiful understatement—biblical is far more accurate. I stood there, a humble patron with modest desires and a wallet ready to be lightened, only to watch as minutes morphed into eternal fragments of a stolen lifetime. Thirty-two grueling minutes for a $10 meal. That’s not fast food—that’s a hostage situation in a chicken-scented purgatory.

No communication. No updates. Just the distant echo of staff audibly arguing behind a smudged counter and the disheveled spirit of other equally worn customers, all of us bound together in a silent symphony of despair.

And when at long last I approached the counter—tender, starved, emotionally hollow—I was greeted not with warmth, not with professionalism, but with a spectacular display of indifference so sharp it could have sliced through steel. The cashier, whose soul had clearly left the building many shifts ago, barely glanced at me. She muttered with the enthusiasm of a deflating balloon and handed me my bag as if it personally offended her.

No smile. No “thank you.” Not even a basic human acknowledgment that I, a living breathing customer, had exchanged legal tender in her place of employment.

🧊 Frozen Attitudes, Lukewarm Food

The food? Oh yes—let’s not forget the alleged main event. After all that waiting, the fries were soggy, the biscuit could’ve doubled as chalk, and the chicken… was lukewarm at best. It was as if the meal had been emotionally affected by the staff’s apathy and had given up on itself entirely.

It wasn’t just a bad meal. It was a culinary insult—an edible metaphor for disinterest and disregard.

And what makes the whole experience truly disheartening is not just the delay, nor the lukewarm chicken, nor the cold reception—it’s the overwhelming feeling that customers simply do not matter at this establishment. We are not valued guests, but rather inconvenient obligations whose mere presence is endured, not welcomed.

Popeyes, your chicken may have once been famed, but your customer service is catastrophically bankrupt. I did not walk away with a meal—I left with a lesson in emotional restraint and lowered expectations.

This was not a “bad day.” This was a pattern of dysfunction dressed in branded polo shirts and hidden behind a greasy plexiglass sneeze guard. And while I commend your commitment to consistency—since every experience I’ve had here has been equally abysmal—it’s time someone said what we're all thinking:

If your customer service were as seasoned as your chicken, you'd be the Michelin-starred monarch of fast food.

Until then, consider this a farewell letter... from a once-loyal customer who simply wanted his food, his time, and his dignity back.

Sincerely (and sincerely disappointed), A Paying Customer With Taste—and...

I'm not sure how this location has the highest stars out of all the Popeyes locations in the Metro Detroit area after my experience I encountered today, but regardless, I gave this place a shot not knowing what I was in store for.

As I pulled up to this location, the line was not as long as other Popeyes locations so I thought that was comforting. After about 15-20 minutes, I got up to the intercom to order. The cashier took my order down precisely. I waited a littler bit longer to get to the window to get my food. The person working that position was precise at repeating what I ordered and efficient in making the payment and giving me my food in return. No issues there. As I drove off, I felt the bag and looked inside. The chicken sandwich that I ordered was missing. I decided to turn around and that is where my luck had turned.

I arrived again with another long line greeting me as I waited patiently to get back to the intercom a second time. I told the cashier they forgot my sandwich and the asked if I had my receipt still, which I said "yes" because I didn't throw it away and I literally just left here 20 minutes prior. I got up to the window again and showed them the receipt. The "Manager" was there and told me that she had made my food correct and everything was in the bag, with an attitude. I then argued back that it was not in the bag and that you made a mistake. I paid for a sandwich and never got it. She then continued to argue saying that she wasn't going to make another one. I then had to rebuttal and ask her why I wasted my time coming back, waiting another 20 minutes just to lie to her and make this up and to be a bigger problem than it was. She continued to look at me with a blank stare like I didn't exist and continued to act rudely towards me...

I have never experienced this in my life, from any business or fast food establishment. If this location is fighting with customers over a $4 dollar sandwich, there are deeper issues underlying the surface. Ordering AND Paying for something and then not receiving the full order is THEFT!!! I will be reaching out to corporate and seeing what they can do for me for compensation but this is a laughable and shady location. I should have known from the area it is located, but I didn't want to judge a book by its cover and I hope other Popeyes establishments know how to work better and treat their customers with a little...

I hate to say this, but mostly all of my experiences at inter city business are far worse than the suburbs business. When ever I go to a Popeyes in the city, or close to the city of Detroit, I receive poor service. None of their stores are fast food. I always have to wait at least 30 to 45 minutes to place an order. They usually run out of items. Argue with customers. They never have enough employees on staff, the cashier handle the money and serve the food. They get orders wrong. They will serve old dried out chicken, and they don't give a damn about good customer service! The last time I was there all I wanted was a large beans and rice. I figured that wouldn't take long at all, and there's no way they could mess this up. Needless to say, I was dead wrong! It took me 35 minutes just to get to the cashier to place the order. It was only two customers ahead of me, but there were at least five people waiting for their orders to come up. When I finally got my large rice and beans, they were barely warm. I was especially upset that the cashier that took my order also prepared my food as well, all without washing her hand after handing filthy money. I didn't even complain. I simply took the food and dumped it in the garbage. Every customer was complaining in the store. It didn't matter, the entire staff didn't care. One more complaint from me wouldn't have made a difference. As a Black Man myself, (as I said) it seems that most intercity business with a Black staff SUCKS!!! This is not an employee thing, it's an upper management thing. This is how corporate business treat intercity people. They know what's going on, but corporate don't care, they just want the Black Dollars, and they don't care if they give us the same quality service. You are under staff, because people can find the same work at Kroger, White Castle, Wal-Mart for more money. If you want better employees, pay for them! People are not choosing NOT to work. People are moving from one job to another for more money! You get what you pay for! One of Popeyes biggest issues is what you are only willing to pay your employees. You may as well pack up, and move all of your stores out of the city limits, because like most big companies, they do not have stores within citiy limits! You simply do not care to give Blacks and people of color the same quality of service!!! That's a FACT!!! IM DONE...