Super Coney Island — Restaurant in Detroit

No professionalism at all from the person taking orders over the phone, whn answering the phone it should be done by giving the name of the establishment , not assuming that the customers should know automatically that they dialed the correct number, customers should be greeted with a pleasant tone & the name of the establishment ( if your working at a particular establishment you should never greet potential customers by saying “ yeah “ that’s definitely a sign of ignorance, then while I was trying to explain the reason for my call , she’s huffing & puffing loudly in my ear as if she was bothered by my call, I ask her if she was ok, her reply was ( your the one talking in slow motion, ) which was very rude of her , she didn’t know if I had a medical condition or not , rather than go back & forth with her I just hung up, I tried calling Bck. the nex day to speak with management about they unprofessional person I spoke with the day before, I gathered she blocked my phone number, because my calls would no longer go through, what if I wanted to place another order by phone, thts money & a Customer she have caused them to lose ,I will gladly spend my hard earned money elsewhere, I hope someone frm. Management see this review & fire her, not only does it look bad for the restaurant, but she’s causing them to lose Customers tht frequent their business regularly , I refuse to pay high prices for low vibrational...

I am a regular customer at this coney island, visiting for breakfast and sometimes lunch, and I enjoy the food when it is prepared to my liking. My usual order consists of well-done sausage and white toast without butter, and I request that the toast be left unwrapped to preserve its crunch. Unfortunately, the main cook has become hostile, suggesting that I take my business elsewhere if I am unhappy with their cooking. This behavior, which I also witnessed being directed towards another customer two weeks ago, emphasizes the importance of providing excellent customer service, especially in culturally diverse settings. With many great coney islands in the city, I am motivated to find a more welcoming establishment.

*Food is great when prepared to the customers liking. *Service is alright, the ladies who answer the phone to take orders are very pleasant. However, they need to do a better job with relaying the customers request to the cooks. *Atmosphere and Service goes hand in hand. If the service from the cook is terrible. Then the atmosphere is the...

Order a chicken pita meal and lord be hold I bit into the pita just for it to taste weird and lord be hold the chicken was pink. I then called up to the restaurant asking for a refund to be issued or a credit and The host KEKE decided to be rude informing me I wasn't getting anything unless I bring the food and Of course I couldn't bring the food because I had already trashed it not to mention I’m at work and someone else picked the order up. So its a bit inconsiderate ro try n have them come back to me just to drive it back up there after I offered to email/text them. I then ask to speak to a manager, KeKe then decide to sit the phone down and talk mess informing the manager Tony that she already told me she not getting NOTHING back unless she bring the food. And I mean in the most nastiest tone ever. It’s sad because I will never eat here again and I will inform all the officers n ems workers about...