I have visited this place 3 times. The first time was with 6 of my cousins. Once we realized how great of a concept it was, we invited approximately 40 of our cousins and friends the same night. Had a great time and did not leave until 1 am. Had to have spent at least a 1000 between the 50 of us.
The next time, 12 of us came back and we had stayed until 1 am again. Too many rounds of drinks to count yet never an issue.
Yesterday, we returned again with 6 people. We were surprised at the door when they started their $5 cover. It wasn't a big deal, but we liked the original concept of a cool and hip place that you can come and have family fun. As a Detroit native and DPS educator, we loved the concept of having a place to go and just unwind.
All of that came to a crashing halt once I met Sherry, the bartender and 'MANAGER'. Since I am not much of a drinker, my family and friends send me on the drink runs most of the time which has been the case on every visit to the Yard. Sherry publicly berated, humiliated and demeaned me in front of the entire bar because she did not know how to make an Old Fashion. Sherry does not appreciate Black patronage nor does she respect our community although this establishment is centered in the heart of our community.
Ben, the General Manager, requested that she apologize to me for the public embarrassment and disrespect, but she refused. I don't respect anyone that is not able to apologize, but the pride always comes before the fall. Many businesses have come and gone because they choose the wrong people to be customer facing. Sherry will eventually meet someone who is not as levelheaded as me and things will escalate due to her antagonistic ways. Thank you, Ben for attempting to rectify the situation. It meant a lot and I...
Read moreMy experience started great but ended terrible. My wife reserved a slot for us to participate in axe throwing for a party of 4. Our axe specialist was Joe. Joe was awesome, in the beginning. As our session concluded, Joe’s attitude shifted. According to Joe we didn’t give him the tip he desired. Our drink bill was $70 dollars and we left a digital tip, which totaled out to $84. Our Axe throwing bill for the 4 totaled to, $160. Joe wanted everyone to tip him $8 a piece, expressing this is how he makes a living…. that’s understood, however, Joes approach was very aggressive when he noticed the one individual was only tipping $10. I was going in my pocket to tip more when I noticed only $10 was being left as a tip. He argued or debated with the individual leaving the $10 tip, which resulted in him giving the $10 back to the individual who was going to leave the original tip. His approach as I mentioned very aggressive and even more unprofessional to say the least. Come to find out, the party next to us, which was a much larger party, they experienced the same issues with their host. This is unacceptable and should not be tolerated. I didn’t speak with the manager because after the session my friends and I stuck around and drank some more, played some games until closing time. I’ll be calling first thing today to speak with someone who can assist me.
P.S. I tipped Joe $30 by myself but didn’t even receive an apology for how he acted, and how he belittled my friend for only offering a $10 tip. WOW!
Owner/Co-Owner reached out and made right of the situation and took full responsibility of the employees actions. Never been contacted by an owner of a facility who actually took full accountability for what went wrong and actually...
Read moreI went to the yard for a work outing with some co workers, this was my second time here, in which my first time was a great experience. This time everything was going well until I was waiting for my food. The young lady who took my order asked for a phone number and stated I would get a text. I was waiting for a long time when I noticed people who ordered after me all go their food. So I went to the truck to check on my order and a heavy set white guy was extremely rude! Even a guy standing next to me said something to me about his attitude so I left and continued to wait on my food. A while later I checked with the lady who took my order because I did not want to approach the man again and she confirmed my phone number and said it’s being made and I will get a text. So I counted to wait. At this point everyone in my party is done eating and I still didn’t receive a text. One of my guy friends decided to go tot eh truck with me this time and my food was sitting on the counter, this time is was an African American man putting out the orders and he was so much nicer, he apologized after I said the last guy was really rude. I could see the rude guy in the back of the truck looking angry as well. By the time I got my food it was cold and my party all was ready to play games since everyone already ate. Meanwhile I never got a text that my food was ready after all of that. I should never feel like I don’t want to approach someone at an establishment, I remained calm the whole time because he had my food in his possession I never gave him attitude I just asked if my food was ready. I truly felt disrespected. Besides that one guy, the...
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