Delicious Food Corner — Restaurant in Diamond Bar

I never had such horrible and disrespectful service at a restaurant - and also from a chain restaurant I loved and was a loyal patron to in other cities.

This is my second time at this restaurant and I'm glad to have gotten this second experience to fully write this review. My first experience had slow service but I never expected my second experience to be this low, unfair, and plain rude.

Stating the facts, my parents and I came in the afternoon around 1:40 pm, specifically after the lunch rush so we can avoid the large crowds and get fast service. We were ignored for 25-30 minutes and our food wasn't even put to order in the kitchen due to incompetence. Our iced waters didn't even come out.

Our order was simple. We ordered congee and a veggie dish. Two simple dishes. My dad and the waiter spoke Cantonese. Our waiter, male with dark hair and light brown highlights, suggested the fried pork dish. We respectfully declined his suggestion. He said he would put this service ticket in. My parents and I think he may have been upset we didn't take his dish suggestion and didn't see our bill as an expensive bill to give good service to. Judging by the look on the waiters face when he left, I don't think he cared much for us. We found out later he didn't even put our order in to make.

It wasn't we called a woman waiter to ask if we got our order. We said we'd been waiting for a while for a simple congee and veggie dish and asked if she can check on it. She went to the kitchen and came back and said the kitchen never got the order. We were confused and shocked. Although the kitchen closed, she said she would tell the chef to put in an order for us. We pointed the guy out, standing by the kitchen service window. Again, our waiter was male with light brown highlights, heavy build with dark eyebrows. Our woman waiter apologized for our service from this guy.

Our woman waiter said she would talk to him and since we didn't get our food, or even waters, we just left, disappointed and hungry. My parents are very patient and understanding people and taught me to do the same. We waited patiently for our food and talked amongst ourselves until we realized the wait we had. I never seen them both so disappointed.

It makes me sad to write this since I never ever want to bring negative energy on 1 restaurant for 1 waiters mistake. 1 star reviews are harsh. This is my first 1 star review. I feel the 1 star is fair for the amount of time we wasted, the treatment we received, our hungry stomachs, and my parents disappointed looks on their faces when we left. I never felt so embarrassed for taking my parents here.

I won't ever visit this restaurant again based on this experience, nor will my parents, or my family members and friends who I tell this to. I understand I am just one person and I'm not telling anyone to not visit, however, be warned of the service by that particular guy. I understand this may all be a misunderstanding at the end of day but the facts are true. We waited for 25-30 minutes, our waiter never put in our order or checked on us, we didn't even get our waters, and we left the restaurant still hungry and disappointed. I hope the owner or manager sees this review and offers better training to their...

I'm glad and appreciate that Diamond Bar is getting more restaurants. Especially those of Cantonese/HK type cafes so I don't have to drive far. LOL.

But given my experience, I hope things get ironed out for them. I've been here twice, once as breakfast/lunch and once for dinner. Both times the service was really slow (both times they attributed to under staffed). Dinner food wasn't bad, breakfast was mediocre at best. Also sister (as a medical professional) was appalled by their communal seating arrangement since pandemic isn't really over.

At dinner, the group that we shared the communal table with, got sat and ordered after us, but still managed to get their food first and was mid way through before me and my sister had to (try with quite the intensity) to get the wait staff's attention to inquire where the hell our food was. LOL. Then when we were asking, the waiter that helped us cut us off mid question with a raised hand for us to stop talking (this happened twice). Personally, I thought that was kind of rude. Water that we asked for never got served until we asked again when we were also getting our check (even the staff that took our order realized that our water never came, although I appreciate him apologizing profusely). We ordered a shrimp scrambled egg and a 3 bbq choice noodles, they got the second order wrong and it was WAY too salty. The shrimp scrambled eggs was decent though! Quite liked how the eggs were moist and soft, the shrimp wasn't overcooked (dish was $19 after tax and tip).

For breakfast, I ordered their spam and egg breakfast. My partner ordered their cheung fun and HK ham and egg sandwich with a side of iced tea (this has unlimited refills). The spam and egg dish was not appetizing at all. It was served cold, and portions were tiny. Two slices of spam, an egg and a few frozen fries (you can tell by the inedible rock hard texture). The flavors were bland and it was over $15 after tax and tip. The most expensive mediocre breakfast I've ever had. The only slightly redeeming thing was their bolo bao and cheung fun, those two was served fresh and hot at least.

Will I come again? I don't know. I'm really hoping for better quality breakfast from them. Especially for the prices...

Amazing food. Ate in for breakfast and we ordered the following:

HK Style Milk Tea - good; add condensed milk at the table; comes with refills

Pork & Preserved Egg Congee - good; add salt to taste at the table; fried noodle bits on the top were a nice touch

Steamed Flour w/ Dried Shrimp - excellent; topped with a nice sort of soy peanut sauce; the texture of the rice noodle was nice and firm (too many other places make it too soft for my taste)

Fried Noodle - okay; it was alright, but I’m also not a big fan of this dish normally

Curry Fried Fishballs - excellent; the curry is really good — way better flavor compared to other places

HK Style Bun w/ Butter - subpar; this seems really popular, but I don’t think it’s worth the calories; the pineapple bun topping wasn’t as crispy as I would like and I don’t think the butter added much

EDIT 1: Came here again for lunch.

3 BBQ Meat Platter (Honey BBQ Pork, HK Roast Pork, Roast Duck) - excellent; fatty part of the honey BBQ pork was fantastic; lean part was so-so; HK roast pork had a nice crispy skin and moist meat; roast duck was good, but did not particularly stand out

Pork and Eggplant Clay Pot - very good; pork had a nice surprisingly soft texture

Cauliflower and Sausage Stir Fry - good; solid dish...