Dairy Queen Grill & Chill — Restaurant in Dodge City

Worst experience I have ever had in my life! Order was completely wrong, malts were not blended and were warm. They didn't turn the blizzard upside down...probably because it was melting. Ordered more than 7 malts and wasn't given a drink carrier so they fell on the ground. Manager was nowhere to be found and when she finally showed up she called the police on me for not moving until my order was correct. There was an employee there going above and beyond. He brought us two drink carriers and new malts to replace the ones that had fallen. He went to the cars behind us and brought them their orders and repeatedly apologized to us. I don't know anyone's name because the dairy queen manager kept our receipt. We spent $62.00, for horrible burgers, fries, malts, blizzard's and...

Drive thru was incredibly too slow tonight, took 25 minutes. 20 of that was at the window watching staff stand around, picking at arms and scabs with gloves on, then not washing hands or changing gloves.

We ordered two ice creams, a Sundae and a blizzard. The Blizzard sat next to the register for 10 minutes after we paid. Then when it was finally handed out by the one employee actually cleaning and doing stuff. He didn’t know what our other item was. Then another employee came over and asked if we were waiting for our 2 caramel sundaes. Then closed the window before we answered and walked away. Another 5 minutes past before we got the sundae.

So many health code...

I like a DQ for summer ice cream treats and sometimes a meal too. They are consistent in their preparations and you get what you are expecting. The pricing is right in line with other fast food operations. I think their burgers are good but not great. I'm not a big fan of the mostly fried food menu but it all looks good and most folks seem to really love it. I'll stick with the cool treats on hot summer nights. Oh! The service is always really good, even when it's extra busy.....they get-r-done in good time...