I recently had an extremely disappointing experience with Marfil Bistro and I feel compelled to share my story. Two weeks before setting a reservation, I contacted the restaurant to discuss the possibility of accommodating our group of 30. I was informed that I could either reserve the mezzanine for 30 guests and each family could make their own payments or schedule an event with a set menu, which I would cover.
After receiving the set menu options via email, we come to find that some of our favorite dishes were excluded. Our intention in choosing this restaurant was to enjoy the full menu we've come to love over the years. Because of this, we decided to make a reservation for 30 so we could enjoy the full menu and order more.
The trouble began when I called on a Friday to make our reservation, only to be told on Saturday morning that the reservation thst was made didn't exist. I had emailed the event organizer Saturday morning to see if we could organize a set appetizer menu for the day of our reservation that I would pay for in advance for the guests. Zuly the organizer then called me. The ensuing conversation with the event organizer was frustrating, as she argued about me not having reservation at all and insisted the only way was the set menu and I wouldn’t have a reservation until it was paid and contract signed.
I told her we’d be happy to but we just didn’t want those options and if they were willing to make some changes and create a new package. She told me to send her the change request in writing.
When I submitted a written request for just ONE change, priced equivalently to the item I wanted to switch out, the response was upsetting. The organizer stated, "Unfortunately, we won't be able to accommodate your requested changes due to the high-traffic nature of the date. Changes to the menus are not allowed, and it's not permitted to eliminate or substitute the dessert." She had zero intention of helping us when she spoke with me on the phone but instead wasted my time.
This experience not only showcased a lack of flexibility but also a failure to honor the commitment made during our initial conversation. The inconsistency in communication and refusal to consider our preferences left us with no choice but to take our business elsewhere. Having to remake and send out invitations with such short notice.
It's disheartening to see how a restaurant we've been loyal to for years has chosen to handle its patrons. I hope this review serves as a cautionary tale for others considering dining or hosting events at Marfil. As their employees are clearly not well trained on what the event organizer wants and whats worse, is that she seems to be an owner or...
Read moreWe had our annual Holiday Party here on Dec. 14 @ 2pm (TVC/ Wesco).
We had heard ahead of time about the food and the service. It exceeded our expectations. We had a specialized menu that consisted of the usual appetizers: Bacon Wrapped Dates stuffed w/ goat cheese and chorizo. The other is their Homemade Shrimp Sausage w/ avocado and roasted corn salsa.
The entrees offerings: Risotto w/mushroom, goat ragout and cheese.
Chicken w stuffed brie mushroom, carmelized onions, sweet potatoes and lemon asparagus.
Short Ribs Angus Beef Braised ( braised in malted for 48 hrs) w Man hego Cheese risotto.
I modified my order to have the Braised Angus Beef w sweet potatoes and carmelized onions. (I WAS VISITED BY HEAVEN) The beef was soft-butter tender. I have NEVER had beef that tender.
Red, white wine, but I opted for Sangria.
The service was exceptional. Courteous, professional and patient. Appetizers were served less than 15 minutes after they took the orders of our 25-person group. Entrees about 30 minutes later.
Rounding out the meal was a serving of Tiramisu and Apple Torrija.
Looking at the main menu, the highest priced item is $17, combo for $23. Your looking at a $50 meal for 2 before gratuities. Not bad.
The restaurant is small, but cozy.
The only objective criticism is that the portion size is noticeably small. You'll probably make a fast food run in a couple of hours. Other than that, the experience was...
Read moreMarfil Bistro, Doral: A Birthday Delight
I recently had the pleasure of dining at Marfil Bistro in Doral for my birthday lunch, and I must say it was an experience to remember. From the moment I stepped in, the atmosphere was inviting, with perfect lighting that set the mood just right.
What truly made my experience exceptional was the impeccable service provided by Joel and Gabi. Their attentiveness and friendliness elevated the dining experience to another level.
Now, let's talk about the food. I opted for the fillet mignon, and it was cooked to perfection. The vegetables accompanying it were fresh and cooked just right, and the mashed potatoes were simply delightful. Each bite was a burst of flavor that left me wanting more.
As if the delicious meal wasn't enough, the staff surprised me with a piece of cake and a heartwarming rendition of "Happy Birthday." It's little touches like these that make Marfil Bistro stand out from the rest.
I also learned that they have a space for private parties, and I couldn't help but think about hosting a fashion show there in the future. The possibilities are endless!
Overall, my experience at Marfil Bistro was nothing short of amazing. From the excellent service to the delicious food and charming atmosphere, it's a place I wholeheartedly recommend. Thank you, Leiny, for making my birthday lunch truly memorable. I can't wait to return and create more wonderful memories at...
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