Panera Bread — Restaurant in Doral

I thought Sunday afternoon was one of their busier times, so I ordered on the app so I wouldn't have to wait. When I arrived the place was dead inside. I waited for my pick-up order because it wasn't in the section where you pick up. I noticed after a few minutes they had bags in the back. I got someone's attention and asked about my order. It was in the kitchen area the whole time and the soup wasn't very hot, salad was warm. I guess they packed it 20 mins before when I ordered since they weren't busy. :/

The food was terrible, I hadn't been to a Panera in over a year and it's not like it used to be. The chicken wild rice soup no longer has any chicken in it, the side of bread was dry and mealy (probably from the day before as well). My chicken caesar salad had 3 tiny pieces of chicken on it, and there were many pieces of rotten lettuce in my salad. They don't have the same homemade style croutons they used to have. It's just the cheap kind you can get in the grocery isle.

Needless to say, I'm done with this chain even though it was my favorite place to go to for many years. I would frequent different Paneras 15-20 years ago when I lived in Minnesota. Even when I was traveling a lot 10 years ago, it was still pretty good. Investors get ahold of a good thing and then find a way to cut corners any way they can and ruin a brand. Sadness to...

MANGER ATREVIDO. RUDE AF MANAGER. We come here all the time as we live extremely close by (for many years). My mom goes back to return something she purchased earlier in the day that she didn’t like but didn’t have time to return it until later. (Friday April 18 at around 7:30pm) She didn’t have the receipt, but that’s no reason for the rude comments and mannerisms she got from this man. “I don’t know if this is actually from Panera, you COULD HAVE GOTTEN THIS FROM THE TRASH”. YES. You read correctly. If he was as bring or astute as he was trying to come off as, he could’ve checked my mothers customer loyalty to Panera by checking her account! Her buyers history goes back years!! The implications and over the top irrational assumptions made by this man to a LOYAL CUSTOMER should honestly be enough to demonstrate to Headquarters some managers need better training and attention to the client AND REPRECUTIONS. This is unacceptable. He eventually ended returning the stupid croissant, but you should’ve seen the disgust in his face. Seriously he might as well have been King Charles looking down at peasants. That’s how the situation came off. You just don’t treat customers this way and I hope to hear back from an HR representative on this matter because I am not...

Great food, however, I will not be putting my money where rude people go to eat. It was a busy thursday afternoon, a young woman beats a family of four (two kids under the age of five) to a booth that sits four when there are two other booths that sits two nearby. I politely asked her if she minded a family of four sitting where she was at since there were other booths that sits two. She rolled her eyes, gave me a hissy fit and proceeded to tell the manager that i bullied her into giving me her booth. Needless to say she got her food for free and the manager was an idiot giving free food to an inconsiderate cry baby. My mom warned me to stay away from this place as she had said that she's had bad encounters with self entitled egotistical and inconsiderate jerks line this....