Papa Johns Pizza — Restaurant in Doral

As a papa John Pizza Lover it's needless to say I'm extremely disappointed with the horrible service and extremely unprofessional attitude from management. I placed an order on the app for pickup. My order consisted of two pizzas and cheese sticks. Per the app my order was ready for pickup and I proceeded to enter the premises and ask for my order. At which time the young cashier Associates told me my order was not ready and it will take at least 10 minutes to put together. After waiting over 15 minutes I asked who I needed to speak to to get my order ready. Which at this time I continually was asked for my order number the name on the order and my order cannot be found. Followed by another 5 minutes of waiting another associate decided to open the boxes and start looking at what my order was. He finally found the pizzas I had ordered and went ahead and gave them to me. Once I got to the car I opened the pizza boxes to realize none of them were cut. I proceeded to call the store and speak to the store manager. Who failed to give me his name just simply gave me a very nasty attitude and told me to return to the store so he can cut the pizza. I told him I had a cutter but the point of my call was to advise him that this young staff he had a working for him or chit-chatting instead of taking care of customers. He proceeded to raise his voice taking no regard towards anything I was mentioning. Sad to say this is not the first time this location has not gotten the order correct on deliveries. Very...

We’ve been going to this location for years weekly, having young kids. The pizzas lately are lacking in ingredients, or the Extra Large are being made much smaller? Have complained 3 times, but we’re going to try another location, as the pizzas are not cheap. We know the actual price of a pizza, and can’t understand why quality is being compromised during difficult times! Recently visited and it has gotten worse….if that’s possible. Visited recently and safe your money, as the Pizza has gotten worse. Spoke to person on the phone as we paid for Extra Cheese, but needless to say our request was totally ignored as both pies were deficient in cheese. Definitely will not return as they don’t really care. The pizzas were mostly bread, but most importantly they...

Absolutely awful experience. The guy working the register was also making pizzas without gloves, touching the touchscreen, ingredients, and everything else with bare hands — completely unsanitary. I ordered two items, and they only made one. It took 40 minutes during rush hour, and one of the employees was literally outside texting instead of helping.

Inside, they were yelling curse words at each other like we couldn’t understand them. It was loud, unprofessional, and honestly uncomfortable. The manager? Totally part of the mess, just standing by and doing nothing about any of it.

I’ve never seen a Papa John’s run this poorly. Won’t be...