Wild Honey Coffee - Central Park — Restaurant in Dothan

So I've been a loyal customer to this WH location for a long time and I think I'm just going to throw my hands in and call it a day. I started drinking WH during Christmas last year and I instantly fell in love with it. I ALWAYS recommended this place to people to hang out or on my way to car shows I would stop and get coffee. But it's like recently I've had a very hard time to continue keep coming. My first problem is that the attitudes are very inconsistent. I've worked in customer service for 6 years now and the way that some of these girls will look at you or snap at you first thing in the morning is insane to me. I always got a holiday, which granted is a Christmas drink but I was always allowed to get it outside of the season. I went to try and get my usual drink once and was met with a "I've NEVER heard of that drink before. We've never made that here." And was essentially made to feel embarrassed because she'd never heard of this drink before. I went the next day for breakfast, and asked if they still had the holiday and the girl happily made it for me with no problems. My next problem was that I went to go and pick up my usual order for breakfast, and I'd asked if there was a vanilla sprinkled donut. The girl didn't even look and just said yes and before I knew it I had already tapped my card. After she reached for it she gave me a strawberry donut, and I said I'd wanted a vanilla and she just looked and said "Well aren't they the same thing." Finally another girl stepped in and she gave me my refund(which I still haven't gotten btw lol and this was like a month ago) and I left. My most recent problem was that I was told that starting soon, every drink would be with espresso only and that they'd be cutting out all cold brew drinks. But after I went a couple days later, I asked the girl if they were still using cold brew and she looked at me confused and said yes. The last couple of visits I've had have been extra unpleasant as every time I ask if they have any vanilla sprinkled donuts I'm immediately met with someone cutting my sentence off and saying "nope." I've always loved local businesses and want to support smaller/local shops, but it's hard to spend $10 every morning and get treated like you're the bad person because you want coffee. I hope that one day I will come back to WH but it's definitely not worth it now or...

I’ve come here a couple times visiting a friend, and usually really love it! I came in earlier tonight, fairly close to closing time, and so I expected a little bit of tiredness or grumpiness as I am a barista myself in Destin, FL. My long time friend is pregnant and was really craving a smoothie bowl, so I took her and I got a smoothie as well. To try to make up for coming in so late (7:38pm) I tipped $20 on my mango smoothie. Half in cash as well - again,, I’m a barista myself.

While I was expecting low energy, I was pretty shocked at the fact that none of the baristas even spoke to us. One of the baristas made a face when we walked in, which I brushed off because I completely understand as I said. I picked up my order at the counter and said thank you and none of the baristas even acknowledged me. They did not even meet my eyes or smile. Not only that, but the smoothie bowl my friend got was definitely lacking and tasted watered down compared to times she had ordered previously and was a noticeably much lighter shade. We immediately left so we would not postpone closing duties.

The people you have behind your counter really matter. I understand that it is somewhat frustrating when customers come in towards close when you’re just looking forward to cleaning up and getting home, I really do. But refusing to even acknowledge a customer is really unacceptable. And it is very upsetting to know that I tipped that much expecting service similar to what I try to give, just to leave feeling uncomfortable, unwelcome, and dissatisfied.

Usually I love their drinks and food, and love the atmosphere. I am just really disappointed with this experience, especially from a place that is so...

The drinks are good when they actually make them right, but most of the time they don’t add half of the stuff you pay for. I tried to give this place several chances but I don’t think I’ll be coming back again :/ This time, I tried to ask them to add the things they forgot, but I stood at the counter for a few minutes and neither of the workers even acknowledged me. They were just chatting with each other. So I left with my half-made drink only for the lid to fall off in the parking lot.

The place had potential, but I’m just tired of being disappointed. So thanks but no thanks.

Edited to add: I only had less than half of the drink and it made me violently nauseous. I had to lay down for an hour and a half and couldn't eat anything. Please don’t offer me a free item or “bless” me. I don’t want to give any more of my time and money to this...