Chaiyo Sushi & Thai — Restaurant in Dover

The food is always great but the service on this day was so bad that I will never return to this location again. We often go to this Chaiyo location because it is right next to a Subway. My son is autistic and only eats a few items. This allows both my son to eat something he likes and my daughter and I to enjoy sushi, which we love. On this day, we had plans to order food to go. I had walked my son next door to get a sandwich while my daughter went into the restaurant to look at the menu to see what she wanted. When we met up with her, she wanted to order a ton of food so I just said we should sit there to eat if she is wanting so much. My son has his Subway bag in his hand and I told the Host that we decided to stay. He instructed us to sit anywhere we’d like. He took our drink order and we just got water at the time. I told my son to go ahead and start eating his sandwich, which we have done MULTIPLE times before. I did not think anything of it. A waitress returned with our drinks. She did not introduce herself or say hello. She put the glasses of water on the table and said “I’ll let it go this time but next time you can’t bring outside food in here. First of all, it’s against the law and illegal…” I stopped her and said we would just leave. She said no it was ok this time but I told her that was rude of her and we’d just leave. My intention was to leave and remove my kids from the situation and speak with her about her approach without them around. My son is autistic and takes everything literally. We left and I spent the next 20 minutes looking up the law to show him that it wasn’t illegal to take food into another restaurant but a liability and the appropriate way to handle the situation was to tell us that. He freaked out and thought they were going to call the cops on him for breaking the law. This is exactly why I immediately got up and left was to avoid this type of situation. After I dropped the kids off, I returned to the restaurant to talk to the waitress on her approach. I came in and asked if she was the manager and she replied that she wasn’t but I told her I really just wanted to speak with her. I started to explain how she didn’t introduce herself and immediately went into telling my son he was “breaking the law.” I tried to explain our situation in hopes that she would be a little open minded to hearing our perspective so maybe she doesn’t approach someone else that way. It was apparent again in her response that she doesn’t care and lacks interpersonal skills and emotional intelligence. She started getting loud with me and cutting me off talking about how she has a kid that is autistic and has siliac and she has never taken food into another restaurant before. I wasn’t there to compare our situations or to talk about who’s child is on a different level of autism. It was about her understanding that there’s a nicer more gentle way to approach a conversation without being rude or condescending. I asked to speak with the manager. A guy came out, looked like he was still sleeping. He told me he wasn’t even supposed to be in that day. He listened to me and told me he would speak with her after her shift and let the General Manager know. He was nice and respectful and did offer us “something”. I told him I just wanted him to have a conversation with the waitress on her behavior and was not asking for anything in return. I didn’t leave having confidence that he was actually going to speak with the waitress or tell the general manager. It is unfortunate that we have had so many great experiences there but now one single individual will stop us from ever...

Let me start by saying the food here was delicious. I had a Kani salad to start which was great. The lunch box special was delicious, sushi was great, miso soup was nice and hot and tasted great, and the salad that comes with it was awesome. Everyone I ate with also really loved their food, great sushi. The service however was what earned this place 3 stars instead of 5. I went in with 4 other people and asked for a table for 6 as we were meeting 1 other person on their lunch break, so I asked for a table for 6 and 5 of the 6 were there. I was told they can’t seat me until the party was all there. The restaurant had 2 other tables sat currently and the rest was open so I asked them to make an exception and told them that I was going to be ordering the last persons meal when we ordered ours. The host checked with the manager and said they would make an exception today but not in future visits. I thanked the host and said that I appreciated them making an exception and that I understood in the future my party would need to be complete before we were sat. I was grateful they made the exception and understand why this policy exists in the business. If they wouldn’t have made an exception I would have waited and understood. We were sat and then our server came to the table. Without a smile, an introduction, anything she very harshly approached the table and said “in the future you will not be sat until your party is full” and seemed extremely frustrated that we were even there at all. She was so cold it truly made me uncomfortable. My 12 year old picked up on this and was too scared to order from her. I’ve never been approached like this from a server. I had already been told that they made an exception, I thanked them, and I find it unacceptable for a server to scold me after already being seated. If she would have approached and introduced herself, greeted us, and then said “just so you are aware you won’t be sat in the future” I would have been fine with this. But her demeanor and approach were cold, angry, and extremely unwelcoming. You would think a server who only had 2 other tables would be happy to have a six top come in for lunch, but we were made to feel unwelcome and unwanted. As soon as she realized we would be ordering our missing guests food with our own her attitude totally changed, but at that point she had really made me feel uncomfortable. I wouldn’t dine in with this server again.

Edit after speaking with manager:

The manager responded quickly and was successful in communicating her solution with...

I had Crab Rangoon for a appetizer. Delicious! Very Tasty! I Highly recommend. I got 5 Crab Rangoon for $8.50 good amount of crab meat. Perfect cream cheese to crab ratio. Comes with a sweet Chile dipping sauce which taste good enough to just eat the sauce by itself, in my opinion. For the Main Entree, I got a Delaware roll. I don't remember all the ingredients but it was seafood based shrimp crab etc....the shrimp and crab was deep fried. I think it had white rice and some veggies. Delaware roll is very good. Cost $15.00 If you like crab and shrimp get the Delaware roll. Just Fyi, Beware it comes with a little dab of Wusabi and Some type of vegetable that looks like grilled onions but it smelled like pinesol to me. I didn't like these 2 things but I'm sure there is people out there that will. I got fried oreos for dessert. I got 5 for 6.50. I mean it's deep fried oreos enough said 😋. If you like sushi you will like Chaiyo. Great staff, competitive prices and...