Wawa — Restaurant in Delaware

It is unfortunate a service member stationed at DAFB was treated with total disrespect and lack of disregard. When this particular individual noticed his order was incorrect, he proceeded back to the WAWA to rectify the situation. At first, he addressed the lady, who made his order: one toasted and the other not toasted sandwich. The individual had asked the lady if she could toast the other sandwich. The lady informed him she could not serve hot food to EBT customers. Confused about what the lady was saying about having an EBT card and serving hot food, the individual asked the lady again if she would just toast his sandwich because what she was talking about did not pertain to him. The lady making the sandwiches stated again that she couldn't serve hot food to EBT card customers. At this point, the individual didn't understand & was confused more than ever as he left the store thinking he was being racially profiled. The lady, who made his sandwich, DIDN'T request his receipt upon returning back to the store, she DIDN'T ask how him how he paid for his food, she WASN'T the cashier that assisted him in the checkout lane, and technically IF he PAID w/an EBT card, she already served him hot food as one of two sandwiches was toasted. Therefore, the cashier should have noticed this when his food was rung up. Because he was wearing a doo rag, timberland shoes, and black sweatpants, this individual felt as though she placed him in a group/category based on his appearance. Now thinking this situation was unacceptable, the individual decided to go back and talk to the Manager. He approached Manager, and explained the situation. It was at this point Manager, stated, "if it's not that serious, then why did you come back." It was at this point, the individual felt the Manager was not providing assistance, and/or showing empathy towards his situation as he was trying to explain why it was necessary to return. The individual was stating the problem and how this could be corrected. This is when Manager uses words such as aggressive to describe the individual. The individual was unsuccessful in getting his order corrected. He decided to file a complaint against the store manager.

Understand this, I know we are ALL going through trying times these days and we don't know what each other has going on in other people's houses. Just kindness goes a long way and being appreciative of others is just as important. I say all of this because customer service has fallen short. All of this could have been avoided if the lady making the sandwiches had just asked for the receipt if she felt he was an EBT card holder. However, she assumed, perceived, & judged  an individual based on how he was dressed and refused to give him customer service. The Manager totally disrespected, disregarded, and devalued the individual by saying he was being aggressive. Therefore, the individual mentioned how the Manager was treating him in regards to being a EBT customer, about feeling racial profiled, and the simple fact he is the customer who pay for his food to be how he wanted it to be. One thing is for sure, nobody likes when you tell them what they did wrong in a situation.

At the end of the day, it's a shame how a fellow service member and dear friend has to deal with this. People need to understand, if you are going to be rude and unpleasant at work, then stay home. Good Customer service is truly hard to...

Great place, with competitive gas prices (which car drivers love most). My favorite part of Wawa would be the subs and Sandwhich place. I order the same thing every time I go there: Roast Beef double meat, White bread, Buffalo sauce (which could go last) provolone cheese double cheese, Bacon, Grated Parm, Tomato, Jalapeños, Onions. But They seem to never toast it. During my last visit to this establishment, they had replaced my extra cheese, Jalapeños, and Bacon with unsatisfactory lettuce. which I might add have a strong disliking for. I still plan to eat there, now I just will watch more carefully how they prepare my sandwich. And might ask, please; toast my sandwhich. I know how I like to eat it, so just follow what the order says. My last order was order number 129 of 9/23/18. My overall grade for the visit would b a C- due to the fact for the sandwhich I did get I would be over charged, I didn’t receive my Jalapeños, got lettuce in it.. But at the end of the day, it was a...

This is to the Wawa on Lebanon rd In Dover Delaware

first of all I ordered a smoothie and they ripped me off and did not fill my cup up all the way so they may have to be more better with their measurements

Then along with the smoothie problem I found a long piece of hair that went up my straw and it was honestly really gross

I ordered quesadillas and they were soggy and even the bottom of the box was super soggy as well. They did not cut it all the way and everywhere where they did cut it was not even lines

lastly the reason for all of these issues was probably because they were goofing around where they were making the food

Despite all of these negatives it was only one visit and I really do like the store...