Papa Johns Pizza — Restaurant in Downey

I order a pizza online to pick up in store. ordered a simple pizza with pepperoni pineapple and jalapenos when I when to pick up the pizza I opened to see that there where no jalapenos. I told the man with the red shirt and he said I make you another. I thought he was gonna make a new one and to my surprise it seem like he grabbed them raw with his hands and gave the pizza back. I asked him for his manager and a refund he said to gave him back the pizza which I was planning to show manager he refused and I had to call the cops just to get a refund and to give the store the evidence which is totally not cool I have to wait almost 2 hours this employee clearly doesn't care about the franchise he works with and I'm here telling you guys because is not fair for customers to get this type of customer service. Manager suppose to have business cards or emails. All the guy told me is the manger name is Carlos the cashier refuse to give me...

If I could I would rate this pizza place zero stars out of five . the customer service is really bad and unprofessional. I ordered a large pizza and waited about two hours and the pizza never came I called them and they told me my order information such as phone number , full name and address they said that my order was taken but the pizza was never made I found this very unprofessional and asked to speak with the manager when I began to speak with the manager she spoke with a rude attitude as if I was the problem. she claimed that she was in charge of the orders and my order was never placed which made no sense because they told me my information and my order I decided not to argue and just hang up and write a review they left my kids two hours hungry never again ordering...

Placed phone order at 7:46pm. Order was delivered at 9:10 pm. One extra large cold pizza was delivered. Before delivery a call was made to papa johns to ask about delivery status. There was no answer. Then i was directed to new orders. I explaind their was no answer at the store. And that was why i was talking with them. The new order person was not helpful at all very unconcerned with my inquiry. When i asked the delivery person why this delivery was so late. He just said sorry and left. Papa johns has always been my favorite. But with this type of treatment no thanks, PAPA...