First Watch — Restaurant in Dr. Phillips

I was pretty disappointed with this location. First Watch is a restaurant that I was just RECENTLY introduced to and I IMMEDIATELY fell in love!

The first location I visited was in Lake Nona about 3-weeks ago and it was love at first sight, taste, EVERYTHING!

The 2nd location I visited was in Fort Pierce on the 4th of July and that was was AMAZING also.

And JUST 2-days ago, I visited the Winter Garden location on Daniels Rd. It was AMAZING there too.

The thing that all (3) of these locations had in common was great customer service, quick drink and food orders taken, quick receipt of food, delicious and HOT food and the MORNING MEDITATION was great!

Today my dad and I went to this Plaza Venezia location in Dr. Phillips and we could NOT believe how long we waited for EVERYTHING! The greeter took our drink AND food order and advised us that our server would bring them out.

We waited about 20-MINUTES just to get our drinks and then were NOT even given any straws. The MORNING MEDITATION was watered down also.

We waited ANOTHER 20 minutes before receiving our food and had to ASK for straws. I asked 3x for extra napkins and NEVER received them.

While we ate, our server NEVER came and checked on us. Had she done so, I would have asked a 4th time for extra napkins and requested a new MORNING MEDITATION drink because I didn't like the first one.

After eating and NEVER seeing our server again, I went to the greeting booth and spoke to the bus boy and advised him that our server never came back to check on us. I requested napkins and a new MORNING MEDITATION to-go since I was never able to request a new one to have with my meal!

He mentioned that he would let someone know to assist us. We waited another 15-minutes before another waitress (other than ours) advised us that our drink and check would be on the way.

It was horrible how long we waited and didn't get the customer service we received at the other locations mentioned above. The food was good, but the service was BAD!

Needless to say, we will NOT visit this location again, and that's unfortunate because this is the closest location to...

What to say about First Watch in Dr. Phillip's Plaza Venezia?

I love how there so many delicious and creative options are available that it can take you long to decide what to eat. There are also many items already friendly with many diets like paleo, vegetarian, low carb, gluten free and it's usually easy to make the modifications to make them so. The servers and hosts are usually very nice. This specific occasion, though, our server was a bit distracted or annoyed at simple modifications like substituting regular bread for its gluten free counterpart, and getting salad and potatoes like we have before. You see, for some entrees it says it comes with bread and salad and then in parentheses it says to add potatoes for 90 more calories, yet it never mentions an extra price and it does not say OR, instead, or anything leading you to think it is not included. It sounds more like it is included but if you want to consume 90bless calories, be strong and don't order them. Our server didn't see it that way and I had to sit there and teach her orthography and intonation for her to see how we understood the phrase for the many times before we were there and all servers understood it the same way and never charged us more. Either way, when one menu item came out, the Scrambled eggs with gluten free toast, we felt like it was a joke on how small the portion was, especially because we have ordered it before and it was more substantial, so for the same price we ordered a different menu item that's very similar and luckily the Manager saw our point of view.

So we love First Watch but please be careful with...

This was our first time dining in at this location and the experience was horrible I don’t think I would choose to return. We usually go to the one downtown (which is great) but decided to go to this one since we just moved over here. I treated my fiancé here yesterday for a Father’s Day brunch. The service was terrible. We didn’t have to wait long to be seated which was good. But we waited an hour for the food to come out and when it did only my fiancés and sisters was served to the table. They then brung out my side of breakfast potatoes but not my main order. So when my waffle was served to the table it didn’t have the whipped cream or strawberries I ordered. I then had to wait another several minutes for them to take their time bringing it out to me. Once it was served all of my food was cold at that point. We had two servers throughout the time there and neither one ever stated their names. They never asked was everything okay or did we need a refill, water or anything. Honestly they acted as if they didn’t even want to serve us and I would hate to think it was because of our race. But the Caucasian couple who dined in seated right next to us got their food and drinks very quickly, their table cleaned before ours while our table was filled with plates for them to take, and our server frequently checked on them while walking past us not stopping to say a thing. Very disappointed with the service we received especially on a special outing to...