Five Guys — Restaurant in Dubuque

Positive:

1. Cajun seasoning on fries has good flavor but is over-salty.
2. Give you way more fries than you ask for, every time. Trust me no matter how much you like fries, you don't need larger than a small. If you do, you shouldn't.
3. Don't charge for toppings. Well, kinda. $80 burger but FREE TOPPINGS. Same for shakes. Nice, but clearly charging you as if everyone is ordering in the top 20%.
4. Shakes are good enough that it's hard not to order one, but it will cost you an arm and a leg and bump your total cost over $20. For a burger, fries, and shake.
5. Offer malt vinegar for fries which is awesome. Only Long John Silver's offers this besides 5G and it's unfortunate. Props here.
6. Friendly staff. Looks like an arduous job but always impressed with their friendly staff so whatever they're doing to achieve that is commendable.
7. Free peanuts. Who cares but a nice touch.

Nagative:

1. Insanely overpriced. You literally will pay the cost of two meals for one meal here. Not exaggerating.
2. No combos.
3. Food takes forever but I guess that's the price you pay for fresh. However, with modern analytics it should be easy to predict demand with arbitrary accuracy. No excuse in 2022 when we know the math. You're just choosing to make your customers wait.
4. Burger buns are soggy. If you enjoy wet buns on your burgers 5 Guys is the place for you. They don't butter or grill their buns for enhanced flavor and crisp freshness either. Basic burger-building 101.
5. The walls are covered in an obnoxious, tasteless, self-aggrandizing collection of promotional material that's just kind of gross, replete with grammatical errors. If you're truly committed to decor glorifying yourself, at least exhibit a 3rd-grade command of English. No inviting decor or character. Just low-effort try-hard promo materials. It's like they vomitted their lack of parental-approval complex all over their walls and attempted to glorify it. It's the same sort of insecure narcissism that Freddy's partakes in. Yuck.
6. "Wet floor" orange cones just sitting out front and center and tucked in corners waiting for a wet floor, even when there isn't one. If you enjoy being surrounded by wet floor orange cones when there's no wet floor, 5 Guys is your place.
7. No milkshake size choices. If smallish-medium is your ideal shake size you're covered but forget everyone else. They also don't place the toppings on top before they stir so 60% of your toppings will be left on the bottom, even when you drink the whole thing before your food even comes. Also, the straws are cheap and collapse making it difficult to consume. Your toppings will clog the straw, too.
8. Burgers aren't that great. A step up from fast food but if I want to pay a fortune for a burger and have a better one then I'll go to Red Robin. If I want a burger, however, I don't typically want to deal with a restaurant experience so that's why you might want 5G and just dissociate from...

Terrible experience tonight! I arrived at the store at 9:43pm ( sign says they close at 10pm) the doors were locked and apparently the only employee inside was behind the counter on the phone. Chipotle closes at 10pm they still had customers eating at the tables outside so I assumed I could still at the very least pick up an order that was place already. I walked to the door with another delivery driver and I knocked on the door. The young lady looked at us and returned her attention to her phone. Me and the other driver were amazed at her sheer disregard. I knocked again and she did the something. At that point we realized that she was purposely taking her time. She walked to the door and immediately yelled at us we closed all orders will be refunded! Before I arrived at the store my customer calls to request mayo so now I feel terrible that I have to tell him he won't get his order. Typically to go orders are still prepared as long as arrive we before closing. This young lady was clearly upset because she was the only one left in the store ( she mentioned it in her rant) when she yelled at me I yelled back explaining that it's fine if you are closed ( it's a pandemic delivery drivers are use to stores closing early)but you don't have to yell at me, however her rude disrespectful and unprofessional behavior was astonishing. THE LADY EXITS THE STORE TO CAPTURE A PICTURE OF MY PLATES AND SAY "I AM ABOUT TO GET YOU BANNED TONIGHT" SHE REPORTS ME TO THE POLICE TO ISSUE A NO TRESPASSING NOTICE. Officers called my cellphone at 9:58pm to request I see them in person.... She stayed to give police officers false report BUT COULDN'T JUST FIX THE FOOD I CAME TO...

It’s just so weird to have every part of your order questioned in a condescending tone. Daughter wanted bacon cheeseburger. She was basically interrogated as to why nothing else on it. She finally agreed to pickles and took them off to appease the lady at the register. We wanted two large fries. We were made to feel stupid for even asking. Look…we’ve gone to five guys in another state before Dubuque even knew what a 5 guys was. We know it’s a lot of fries. We take them home so the kids can eat them when they inevitably are starving again later that night. Then when I say burger with everything. “Do you mean all the way or every thing offered?” What the hell do you think? I thought it was common knowledge that all the way makes sense. Order was large fry. Small fry (bc god forbid we just get what we ask for without being grilled on the choices) 3 burgers and a hotdog. 4 drinks. $75. Hands down the worst service of all time for that cost. I feel as though if I’m paying fine dining prices, I should just be allowed to order and not have the commentary from a snarky lady. The cooks were cool, tho. Friendly and made good food. At that to price and quality of service, I can see why it...