Subway — Restaurant in Duncanville

Every time I go to this subway I observe staff handling food in an unhygienic way. Staff put gloves on then proceed to doing things such as touch their hair, adjust clothes, touch their cell phones or work the cash register with the same gloves then back to prepare the sandwiches. Every time I observe that I politely ask the staff to change the gloves to avoid contaminating the food. However, I have been met with rude attitudes from staff for asking them to change gloves. Today 8/21/23 around 4pm a staff was about to make my sandwich, after she put on her gloves she began adjusting her clothes and about to start making my sandwich. I politely requested that she changes her gloves since she pulled her pants up with the same gloves. The young lady became rude and stated” this is why I almost walked out of this job the other day”, and continued to mumble as she went to the sink to change gloves.” Her attitudes throughout the time she was preparing my sandwich was sour. When I got home, immediately after I finished eating the sandwich, I had stomach upset and ended up with diarrhea. I can list many incidences like another time the server was eating her food with gloves on then proceed to start making my sandwich with the same gloves. I stopped her and asked her to change her gloves, and she stated” I didn’t touch my mouth with it.” This location need to train their employees on good food hygiene when hiring them because it’s not one or two staff, it’s almost every staff I find I always have to ask them to change gloves because I observe them contaminating the gloves, and of course rude responses from them as usual. This location is in my neighborhood and a convenient place for a fast food that’s why I have been going back hoping I will find a different staff or they would have improved but even with the new staff it’s always the same story. After today’s stomach upset issue, I will not step foot at this...

I know that take out is the only option for most restaurants, so I walked in and went to the ladies room to take care of a personal matter and wash my hands before ordering food. The next thing I know someone knocks on the door and says, you are not supposed to be in there. Well, I complete my business and wash my hands and when I come out, this Subway worker is standing there waiting on me in the hallway, and tells me with much attitude that I should not have gone in the bathroom. I told him there were no signs on the door and the area was not blocked off.He then proceeds to berate me and tell me that I probably watch the news more than he does and should know better. All of this in front of customers! I was soooo mad. Then he sarcastically apologizes. But continues to say that I should have known better. He actually stopped serving customers, left the serving line to wait on me to come out the ladies room AND HE WAS THE ONLY SERVER. I called another SUBWAY in North Dallas and that manager said that they were told to clean bathrooms but not block customers from using the bathroom and if we were not supposed to use the bathroom at that location, a sign should have been posted on the door and the area roped off. By the way, he decided to block the area after he gave me a verbal tongue lashing. I will never visit this...

I went in today with my daughter to get some lunch. The young black gentlemen that was helping us was doing a good job with our sandwiches. People started coming in to order so their was about 3 people behind us. The other big Hispanic guy had went to the back and the guy that was helping us was left all by himself. He was doing his best to try to finish ours to go on to the next costumer. The supervisor came back from the back looking all upset because there was a line he then told the guy that he needed to hurry up saying it all rude. Then he just told him to go to the register and he took over my order which I kinda wanted to walk out. The guy that was helping us was trying so hard to keep up I'm thinking he was either new or something. But what ever the case is I feel like only because your a supervisor and may know more then you should help your employees. Instead of being rude to them in front of everyone. Just because of that incident makes me not want to go back...