Wingstop — Restaurant in Duncanville

Please do not go to this Wingstop. I asked for lemon pepper and they overdid it with the seasoning so I asked them to remake it. The young lady by the name of Natalie took the wings from me and just put them back in the deep fryer she proceeded to put one wing that I had bit off of back in the deep fryer. After letting it sit for 30 seconds she proceeded to take it out and give it to me and tell me that that was good enough. I told her that I wanted them remade completely. She told me it will take 13 minutes to remake them I stepped back outside. She came outside with five minutes to get me. She gave me the same chicken that I gave her back and told me that it was as she argue with me, even after I told her I wanted it freshly remade I asked for my money back completely because I did not appreciate her attitude. I thought that was very unsafe for her to put food back in there that I had previously ate off, put my hands on you cannot do that. That is a health food violation. I will not be return to this location after I talk to the manager in the morning, she proceeded to tell me she couldn’t give me a refund that the manager had to give me a refund in the morning. This is a very unsafe place to eat. I noticed that my fries already had look like they was overdone, but I accepted them. They are taking food and just re-dropping it and handing it to you and saying this is good enough that’s not right and that is not customer service. The other young man that was standing there he didn’t say anything. He was just laughing at the situation. I asked for a manager she told me she was the assistant manager if that’s the way Wingstop let there assistant manager act then I definitely won’t be eating at any Wingstop anymore. I will be getting in touch with corporate in the morning as well Update… I went to the other wingstop to reorder my food and told them what happened had to pay more because I order online the 1st time it was a $5 different and yes I’m mad about my money but they was very nice to me that the other one it’s the one on Cedar Ridge in Duncanville I did got the franchise owner‘s number they have a number on the wall.I definitely will be giving them a call in the morning. I feel that Natalie the assistant manager needs to be retrain on customer service and food safety also cross...

This use to be my go to location since it opened. But I will not be returning there anymore. I'm a regular customer,that buys no less than 30 wing family pack every week or at least every other week. I've never had a problem when I ask that my wings do not be too dry ,not asking for WET, just want to taste the flavors I'm asking for. My last visit was yesterday, we got the 50pk bone in family pack,and they gave me my wings smothered in sauce,which I specifically said I did not want them wet, which they still did,AND they also upcharged me for extra sauce,and failed to Give/offer...

The wings were requested to be extra well done , they were very far from that. Additionally, my entire family was sick within 30 minutes of eating and lasted into the following day. Another friend said she also got sick within minutes after eating from this location. And to top it all off, I was charged twice for the exact same order and when I called about the charge I was told that since it only shows one charge on their end that I needed to just wait and see if it will fall off?! Yea I wouldn’t recommend this location anyone and it’s no wonder it’s always...