Scoozzi Restaurant — Restaurant in Dundalk

Scoozi: A Truly Disappointing Experience!

I have to start out by saying, that we USED to be long time Scoozi's customers, but the level of disregard & unwillingness to handle these last 2 issues, as well as, the serious decline, in the food quality, has changed that.

We ordered on 9/20/23 & were shorted a calamari & potato salad. No one was able to do a credit, for some reason or lack of knowledge, so we agreed to have it added on the next time we ordered. . The next time we ordered, on 9/30/23, we added those items, however, when it got here, there was a soda was ordered, with the rest of our order, which wasn't received. I was advised when I called, that the lady working there saw the driver drinking it & told him it was for the order, but she didn't give him a new soda to replace it ( I don't know, if I was supposed to drink the rest of the one, that he drank from, but this is now ridiculous) & again, no credit would be given, but if I wanted to send someone else to get the soda, that they would give it to us.

In addition, the replaced calamari had an awful taste to it, the food was cold & extremely greasy & my simple grilled cheese with bacon sandwich had no bacon at all & almost no cheese; it was basically a dry toast sandwich! I was sick the entire night!

I'm going to contest my credit card charge of $52, but wanted to WARN potential customers, to save your stomach & your wallet & order from somewhere else!

P.S. I want to add that it was a Door Dash driver, that was drinking my soda, so watch your food if you order Door...

We have been going here for years and last night was the first time we were disappointed in the food and service. We ordered chicken pot pie and was informed a few minutes later that there was no top crust for our pot pie. when we received our meal the portion was small and had a number of chewy tough questionable bits in it. so we mentioned our displeasure and was told by the waitress we would get a discount for not having crust and chewy bits. when we get the bill there was no discount and was charged full price for very sub par food. the bill totaled over $28 for 2 ice tea's and 2 of what amounted to be a cup each of a thick pot pie soup with bland flavor and a sense of second day sale. we mention when we pay that we did not receive any discount and felt we were severely overcharged. to our dismay was told by the waitress who insured us a reduction in price that she would subtract $5 from our bill. at this point we were feed up squared up and left! sorry to say that I/we will not be visiting scoozzi's for some time. we never had food like this from this...

I order the chicken pot pie all the time. We ordered dinner last night and I ordered the chicken pot pie. Well there wasn't any chicken in that pot pie! My husband got onions rings with his meal but ordered french fries. My job requires me to stay away for three days. So I called the next day and talked to Shelly I believe and explained what had happened. She said you should have called last night. I explained my job watching an dementia patient and couldn't call until today. She was very rude, raised her voice and offered me a dessert. I said I'm at work for the next three. She got smart with me again. I said I would like to talk to the owner and she kept talking over me and then said yes they ain't here. They are almost always there! First we get bad food and now bad service. I'm surprised we order a lot and really enjoy their food and service before. This time we weren't in the...