Jack in the Box — Restaurant in DuPont

I have never been one to go out of my way to really leave any kind of feedback for an establishment but I have been seeing this location struggle for several years. How they are continuing business is so far beyond me in ways I don't think I can comprehend. Countless times I have had to wait 20-30 minutes in a parking spot so they can bring an order out. This has made me late on some occasions. I would not consider this fast food. Another thing is the quality of the food. I have tried ordering something common from the menu only to be told they don't have it. Today I arrived there around 9am which is not a usual time I would ever go there and half my food was inedible as it looked like it was thrown together by a six year old in a hurry. There was literally nobody in the drive through or lobby and I still had to wait and extra five or so minutes because the system had to reboot or something. I don't want a heartfelt response from Jack in the box. I have read through the other reviews and you can only sympathize with your customers so much. Something needs to be done. If you can't afford to pay for quality workers then you are tarnishing a quality community with your really low standards as a highly rated franchise.

That being said, I can't even blame the workers in the store. They are all obviously fresh out of high school with zero experience and not enough training. This is a huge reflection on upper management for not providing adequate training and incentives for quality workers who might actually want to be at the job. I love jack in the box but I don't like this one in particular. Tired of being disappointed. *update..... I HAD TO GO IN THE NEXT DAY TO GET MY DEBIT...

Completely unprofessional, one staffer had headphones in and kept asking us to repeat ourselves, I guess his music was too loud to serve customers. Meanwhile other staffers thought it was a complete joke that there were issues with the order. Instead of acting like they were staffers, who were at work, getting paid to be there, the staff acted more like a grade school clique that couldn’t care less about their jobs, their customers, or the store. How embarrassing for Jack in the Box. In the end, there was NO order, because who would wait for food, just to be treated like dirt by the people taking your money. There are plenty of other places where ppl can get food or order online. I highly recommend people get their food from ANYWHERE else, it’s just fast food after all, it’s not like anyone goes to Jack for fine dining. The only thing a fast food place needs to do, is get the orders and make the food with average customer service. But this place literally won’t even make the food you order. They will just laugh at you when ‘their system’ makes a mistake, or they will listen to their headphones and keep asking you to repeat yourself until there is no longer an order for them to process. At least three of them just standing around in a group, not answering the drive through, window closed, bad service,...

Having stopped to get gasoline for the car, we also needed to get something for our stomachs, something to drink, and. Of course, to go to the bathroom. I wasn't sure what I wanted to eat, so I let my daughter order for me. I went Austin bathroom color and when I came out, I found out that she had ordered me some loaded fries--steak variety. This was a relatively new item on the menu, so I was a bit surprised. I looked at it and I saw a bucket of fries covered with cheese and avocado. The fries were very cheesy. The top had plenty of avocado on top of them also, there was a fair amount of steak as well. I thought, it looks like a delicious mess. After eating the drowning French fries, I was very happy, happy because my stomach was full and my taste buds were smiling. All kidding aside, I did enjoy their fries. The bathrooms at Jack's, were clean. See photos below. The bathrooms were well stocked, and everything looked freshly cleaned.There is a handicap stall in the restroom, as well as handicap parking outside. Likewise, in the dining area, everything looked clean and the tables looked presentable. The décor is modern and appropriate. The toilet facilities mentioned above, were clean, but also have access for mothers to...