McDonald's — Restaurant in DuPont

Despite my experience I can never be that person to say I will never return to this location. Because it's literally within feet from my house and I love McDonald's. However it's important to note that as of recently their customer service and experience has been lacking. For breakfast, I have been noticing that my egg McMuffins get more sloppy every time I order them. They also have never added fruit to my oatmeal despite me asking. The first time I ordered oatmeal and it didn't have fruit I assumed that was my fault, I assumed that they maybe only added the fruit to the menu photo to make it look pretty. So the second time I went to go order oatmeal I had asked if it came with fruit and they said "yeah it comes with apples". So I said "great I'll get the oatmeal with fruit" and when I brought it home and I opened it there was no fruit, not even a side of apples to put in with the oatmeal. I have never ordered oatmeal again since then. After speaking with a few people that also live around the area they said that other locations have more than just apples for the oatmeal, but this location never seems to put any fruit. I also have noticed that during lunch time whenever I order a meal with fries, my fries are always cold or they're very small itty bitty Fry's. I feel like my last straw for the one-star review is what happened last night. My husband and I were going to get frozen yogurt but our location had shut down. We decided to get soft serve cones on the way home. So we got to soft serve cones and brought them home to eat, and when my husband got to the part of the cone where he could take a bite he took off the little McDonald's rapper and took a bite. And to our surprise there was a wrapper in our ice cream cone! There was a broken cone inside our cone, and although I found it hilarious at the time. This is a choking hazard, a child could have choked on that, or my husband if he had a bigger mouth. It's the laziness the lack of thoroughness when checking orders and the quality of food that has made me disappointed in this location. Will I still go to this location? Of course, it's the only one close to my house, but these employees are getting paid above minimum wage to do below the bare minimum service. I'm just disappointed and definitely scared to eat ice cream...

Just an absolutely bizarre experience, and it's evident that there's something wrong with management here.

I ordered several large-size meals, but when they rung up on the preview screen the sandwiches, drinks, and fries were all listed separate. I asked if they were meals, and the cashier said yeah, yeah yeah. So when we pull around to pay, I ask again, and another cashier assures me they're meals.

Well, imagine my surprise when my receipt shows that they're not meals. At this point, the second cashier calls the first one around, and YELLS at him to explain to me WHY my order was screwed up. He gets irritated with her, and they ask me for my card back so that they can give me a refund. Well, at least they're trying to make it right, I think to myself.

Sort of. They spend about five minutes while cars are piling up behind us in the drive-through redoing the order; when the first cashier (the screw-up) leaves the second cashier (the yeller) apologizes and hands me my receipt and card back. She told me that if my order wasn't right then I could come inside and talk to the manager. At this point I'm just hoping for hot food.

When we pull up to the front, there clerk has a bunch of medium cups in a drink carrier. He confirms my drink order with me; it's missing the root beer, and somehow got replaced with coke. So he gets me a large root beer, and we still have these medium drinks I didn't order... but we check the receipt again, and they were charged as medium meals. At that point I just got our food and go. The sandwiches were disgustingly sloppy (one was put into the bag sideways), the fries were underserved as always, and it was disgustingly lukewarm by the time we actually got it. I'm pretty sure they had the order just sitting on the counter cooling while one of the cashiers was "fixing" my charge.

What a waste of money. I ended up paying $50+ for a wrong order. This was supposed to be the good McDonald's around here.

Save yourself a headache and go someplace good, like K&C Burkie's or one of the nice burger joints...

Went to macdons in Dupont, Washington it was Sunday Aprul 7 2024 who knows. Decided to grab a McChicken because, why not? But let me tell you biting into that thing was like chewing on a raw piece of ... something real raw. Hecka yucky. Not sure if I’m gonna be sick or what.

Now, eating raw chicken is no joke. It's like playing Russian roulette with your stomach. You might get samonillah or some other nasty bug. No one wants to spend days in the bathroom. or worse, the hospital. And for what? A McChicken? Nah, not worth it.

But let's get back to the point. The service was what you'd expect from a place that can't even cook a chicken right. They were all over the place . Asked for a manager, but it was like asking for none to be found.

So, yeah, if you value your health and don't wanna risk it all on a fast-food joint that can't tell the difference between done and raw, maybe skip this place. And to the folks running it, ever heard of a thermometer? Maybe try using one. Or better yet, maybe try attending a cooking class or something. Because what you're doing ain’t cooking. It's a disaster waiting to happen. And get this cooking chicken ain’t rocket science. It’s basic. Real basic.

Now, from someone who used to work fast food from 05-09 and has since graduated to being a shift leader at Walmart, let me offer you a piece of advice: What you’re doing now? That’s child’s play. I’ve been in the trenches with the best flipped more burgers and dealt with more raw chicken than you could imagun. It's not that hard to get right trust me dude. Now, I manage a team lead shifts and ensure qualities something you might want to learn a thing or two about.

Just my two cents. Stay away if you don't wanna play food...