Alpaca — Restaurant in Durham

It’s disheartening to write this long time review but as an African American Male. I will not tolerate the disrespect nor unsatisfactory customer service. Not sure what has changed within this management of this establishment but I will no longer support and will encourage my medical colleagues to do the same also. Every other Tuesday I come in whether I’m at work or not and support the once a week Taco Tuesday. This Tuesday I come in and encounter the same employee at the register I encountered the previous week. Still giving the same bad customer service. The last Tuesday I came, I assumed he was having a bad day and gave the guy a pass. This Tuesday I will not you will not get my order wrong then tell me I’m being difficult and disrespect me by laying my money on the counter when you did not do my coworkers the same that was right next to me. I won’t not play the race card here but I will say this I will no longer support the establishment and encourage my colleagues and network of people to do the same...

I ordered a buy 1 get 1 quarter dark meal. I received one meal . I called the store and told them my order was missing . The young lady said she would have the manager call me back I said no that never happens . She put me on hold and I was on hold for like 7 minutes .. someone picks up and hangs up the phone. I call right back , same young lady answers and I said someone hung up on me (probably her ). She said yes she spoke with her manager and the manager said they gave two meals because they never make mistakes on their orders 🤣🫣. I said so what you are saying is the delivery person ate my second plate because if so, I will revoke his tip. I said if you are being truthful because this is money from his children’s mouth not mine 🤣🫣.. she then sounded unsure . At any rate , everyone loses today, no tip for him , food from his mouth , bad review for alpaca, and no dinner plate for me. Oh well ! Won’t order again from this location - I will stick to my...

Alpaca Chicken was a pleasant surprise! I picked this place before seeing that it was a local chain - chains always make me worried about quality. However, with it being so small, and local, they've been able to maintain it.

The food was great - the chicken was tender and flavorful. The tostones were made fresh - nice crunch and salted well. The black beans were well seasoned. The greens beans had tons of flavor and were the right texture - cooked but still some snap with a nice green color. The green sauce is where it's at, I could put that on anything - main takeaway from the flavors were cilantro and jalapeno (?) forward. Yellow sauce was okay, it was more like a honey mustard to me. The Chi Cha Morada was great, I've never had this before - combo of sweet, some sour, and warm spices.

The place is nice and bright and clean. The people and the service were all fast, efficient, and friendly.

If I lived here, I'd definitely...