KFC — Restaurant in Durham

On several occasions I have visited this location due to it's proximity to my home, that is the only reason. On one recent visit the cashier taking my order suddenly jolted out into the parking lot to try and get a customer's phone number. The customer is known to me through a country club affiliation. Today I visited this location and there was no one at the counter, so I waited a short time (about 3 minutes). Not only was I not acknowledged but I saw no employees at all with the exception of one on his break in the dining room and two employees about 30-40 yards away smoking at their cars. I left without ordering and one of the parking lot employees invited me back in so I patiently followed him. As I entered the establishment, an individual that apparently was a manager( later identified as Britney), was already very loudly professing that I came in and left immediately and that she only walked away for two seconds. The employee from outside informed her of my wait and she proceeded to yell at him and run him off of the front end as well as tell me that I was lying about my wait....so much for the customer being right theory. Then, ironically the employee from last week chasing phone numbers got involved and said that I had been asked to leave, I had not been told that nor had I even raised my voice. I asked for a comment card and Britney started screaming 1800 call kfc, 1800callkfc,. That is when I exited without saying anything else to her. She must be a great motivator because she has motivated me to advertise energetically for that location. I have yet to hear from the franchise. After returning home I saw that that establishment gets consistently very low scores and ratings. KFC is supposed to connote a certain level of standards and when a franchise buys into that name and the KFC corp. knows of this low level of performance then both KFC and the franchise are at fault. My suggestion is to give them what they want, no customers and no customer service and a place that openly accepts rudeness from their employees. Since this appears to be a widespread well and documented issue there will be no improvement anytime soon. So KFC needs to be more honest in advertising how they treat their guests and that not all of them will get served.

Edit 4/12/21 On4/9 I went through the drive thru after 11 am. A sign on the order board said to proceed to window to place order. I did so. n employee, NOT WEARING A MASK, whipped the window open and asked, "Sir do you see any food on my line"? I replied no I just drove up and could not see inside. She stepped aside from the window and repeated the question, Do you see any food on my line? OK First of due to a previous complaint the franchise said that the numerous of issues had been corrected at that location. Secondly, at 11 am food should have been prepared but during this covid thing we have all learned that things happen that can knock a business off their normal schedules. Not a problem. But then having someone yell at me, a customer, and to question me, not good. Avoid this rude place. The franchise is well aware of these activities and...

If I could give -5 stars, I would. The drive-thru was long, so we decided to go inside. I placed my order at 6:55 p.m. and it literally took 50 minutes to get my food. I only waited because I wanted to see just how long it would take, otherwise I would’ve asked for a refund.

This location is severely understaffed—I mean severely. The drive-thru line was slow, but at least it was moving. Inside, I stood at the counter ignored for over 45 minutes before anyone acknowledged me. Several customers walked out. A woman asked for a sweet tea refill and was completely ignored. The employee at the counter even said she was going to lock the doors to only take drive-thru orders, which just shows how overwhelmed and burdened the staff were. I can sympathize with being short-staffed, but customer service still matters.

I don’t know who the general manager is here, but it is their responsibility to ensure proper staffing, training, and quality control. The fact that there were no buns, no pot pies, and even an oversell on pot pies shows poor oversight and no accountability. A regular customer even told me, “It’s always like this when I come.” That says everything.

Prices on the menu keep going up, but the service keeps going down. Col. Sanders would be disappointed. The staff worked ultra-slow, unable to multitask—except for the one woman working drive-thru who was hustling. There was zero quality control, no one checking inventory or making sure customers were being served fairly.

And to make it so bad I only ordered two drumsticks, one wing, green beans, and nuggets!!

This store has...

Subject: Horrific Delivery Experience

Dear KFC Customer Service,

I hope this message finds you well. I am writing to share my recent experience with a lunch order that was nothing short of horrific.

I ordered a 4-piece meal that included a leg, thigh, wing, and breast, along with 2 biscuits, 2 small mashed potatoes, and a large coleslaw. Unfortunately, the chicken was extremely burnt and completely inedible. To make matters worse, the large coleslaw was served in a large container but contained only a small portion of food. The small mashed potatoes were barely enough, as they were in a small container that seemed designed to accommodate the gravy I had requested.

Additionally, I asked for sauces, but not one was included in my order. I also requested a plate, which was not provided, and I received no utensils or napkins.

This experience reflects poorly on the standards of your service, and it’s troubling to think that food of such poor quality was allowed to leave your establishment. After 46 years of life, this has been by far the worst food experience I’ve encountered.

I attempted to call for assistance, but my calls went unanswered, leaving me feeling frustrated and without lunch during my work training. I spent over $20 on this meal, and the level of service and quality I received is simply unacceptable.

I hope you take this feedback seriously to improve your service and prevent similar experiences for other customers...