Starbucks — Restaurant in Durham

Got inside the line at 8:45pm. I saw the lady standing by the register. She walks away as 2 ladies walk up to get in line as me and my boyfriend proceed to get in line too. She was gone until 8:54 when the first 2 ladies start leaving the line. She tells me and my boyfriend she’s closed. I asked well what time did they close I’ve been here once 8:45. She said well it’s almost 9 and we close at 9 but I like to close early. She told us that she’s already cleaned mostly everything and she’s closed closed for the night. I told her I wish it was posted somewhere online or in store that you guys close earlier than 9 because I would’ve made my way to a different Starbucks. She said “Well, sorry” turned around and took the metal pots out the sink.

She barely looked at us while talking and when she was telling us these things she sounded really smart and rude and she acted like she could care less if she closed early or not. Before leaving I looked around and I’m pretty sure she was being honest when she said she was almost finished cleaning up for the night. Because nothing was out, all the pots were in the sink and draining. I would’ve liked her to tell us and the 2 other customers that she was already closed than wasting our time by watching us walk up and leave us standing til almost 9pm to come back and tell us.

This Starbucks location lost 4 customers in line for coffee and a lady and man (possibly a couple) looking at the reusable cups for sale on the shelves. I hope management talks to her about her rude tone and carelessness of last minute customers (even though I was there 15 minutes before). I get starting to close maybe 5 min before but since she was almost done she had to have started closing at least 8:30 of not before then. And if she doesn’t get spoken to I hope management is kind enough to put signs up that they will not be closing at the scheduled 9pm time...

Just stopped in to grab a drink after my Target run and left without ordering because the waitstaff was ridiculously rude. When I walked to the counter and said “hi, how are you?” to the gentleman working he completely ignored me…and when I said it again, louder, he started LAUGHING and said “oh sorry, I was just getting your cup…” I hadn’t ordered- why would he be “getting my cup?” Also, shouldn’t the employee greet the guest, instead of the other way around? I said, “you know what? I’m good, thanks.” Why spend my money where staff is rude? Train your employees or get...

Rude employees who make drinks as quickly and inefficiently as possible. I asked for a mocha iced coffee and I received a cup with chocolate on the bottom, milk in the middle and espresso on top. When I politely asked her to mix it for me, she told me to go use a stir stick. I finally got it mixed and almost up chucked when I tasted it. When I asked for a different drink, I got told that they gave me what I ordered. I eventually got a refund. I will skip...