Havertys Furniture — Local services in Durham

After an extensive search for the perfect couch, my fiance and I were overjoyed when we stumbled upon the ideal piece at Havertys in Durham. Not only did we find the couch of our dreams, but our experience at the store was exceptional from start to finish.

From the moment we entered Havertys, we were greeted with warm and friendly service. Danielle Sauvé, one of the knowledgeable staff members, went above and beyond to assist us in finding the perfect couch. She patiently listened to our preferences and guided us through the various options available. Her expertise and genuine interest in helping us find the right fit were truly commendable.

Once we made our decision, the pickup process was a breeze. The Havertys team ensured that everything was ready for us, making the entire experience smooth and effortless. Their attention to detail and efficiency contributed to a stress-free transaction.

Fast forward a few months, and our couch continues to exceed our expectations. The comfort it provides is simply unparalleled. Whether we're lounging after a long day or hosting friends and family, the couch remains a cozy and inviting centerpiece in our home. Its quality craftsmanship is evident, as it still looks as good as new despite regular use.

If you're in search of the perfect couch, or any quality furniture piece at a reasonable price, I highly recommend visiting Havertys. Their wide selection, top-notch service, and commitment to quality ensure that you'll find a piece that not only meets your needs but also exceeds your...

We visited the store in June 2025 to buy a sofa and clearly mentioned the lady helping us out that we were looking for a sofa with very firm cushions. We narrowed down to the Jenna sofa which was displayed in the store. We liked the firmness of the cushion and double checked whether the same product with same firmness will be delivered. The lady promised us that we will get a sofa with exactly the same firmness, if not better and they use only high density foam for this product.

Unfortunately, what was delivered to us was an inferior quality sofa with very low density foam cushion with lower IFD which sinks in as we sit on it! We contacted the store and they sent us a representative home. He checked the cushions and confirm this is what they have, if we were to ask for a replacement we would get exact same thing. We mentioned that we were promised the same quality like the one in store and he simply replied "then you can take this to the store and exchange this with the one they have on the floor!"

Now we are experiencing severe backache whenever we sit on this sofa, due to the lack of support it offers. We paid full price to get inferior quality than what we were promised and the store is not taking any responsibilities to make it right for us. Please avoid this store if possible because what you see is not...

My husband and I have had the pleasure of working with Laura Sauve (sales consultant) twice so far. She is amazing and will keep us going back to Haverty's. Laura is extremely knowledgeable, friendly, helpful, kind, and patient. She gave us expert advice about planning our spaces and really seemed to enjoy helping us find complementary pieces. She was quick to grasp what we were seeking and her keen design skills led us to pieces that we love. Havertys is very fortunate to have her as a team member. Laura thought of everything! She did not push us toward more expensive items and instead prioritized finding pieces that were the best fit for us. During the recent Memorial Day sale, we ended up placing orders on two different days that were going to be delivered separately. Laura took it upon herself to modify things so that everything could be delivered at once, thus reducing the delivery fee significantly. We did not ask her to do this and, in fact, didn't even think of this possibility. Laura went above and beyond. We are very grateful for her assistance in every respect. We will definitely continue to ask for Laura whenever we have furniture needs...