KFC — Restaurant in Dyersburg

It's been a while since we've been able to go to KFC.

We've been craving their chicken lately, and it just so happened that we were in Dyersburg, where the nearest store is located, so we decided to grab some takeout before heading home.

I downloaded their app and created an account to place a mobile order and to see if they offered any app-exclusive deals. Placing the order was effortless, and they do offer a variety of discounts if you use the app.

After paying at checkout, the app confirmed my order and indicated everything would be ready in 10 minutes.

We arrived at the designated time, and although there was a designated location at the counter for mobile pick-ups and delivery orders, my order wasn't yet available.

I worked at a fast food restaurant before and know it's harder work than most think. You have to converse with angry customers quite frequently, so I allow a lot of grace when it comes to the employees.

That said, I stood at the counter for a good 10 minutes past my scheduled pick-up time before anyone inquired about my order. It wasn't until then that the contents of my order started to be compiled.

About 15 minutes after my scheduled pick up time, I was able to get our order and head home.

To be clear about things, the employees weren't mean or disrespectful ... they just weren't in a hurry ... either that or they had a lot of orders in front of me to fill.

Overall, the food was good, and the Vanilla Pepsi I got was fantastic.

The app is really convenient to use, and I earned 185 points toward future reward offers (most rewards start at 250 points to redeem). Plus, I took advantage of the $5 off any order of $10 or more deal that the app offered.

It was not a terrible experience by any means, just one that could use some...

●I HAD TO ask for sauce ●I DID NOT get my receipt ●I DID NOTget flatware ●I DID NOT get napkins ●I DID get small chewy greasy chicken tenders ●I Did get VERY RUDE & POOR CUSTOMER SERVICE from the Drive-thru "MANAGER"

I had a problem with the person in the drive thru being Rude and the chicken is mediocre at best, but usually for that fact, you can get through the drive thru faster.

I had to ask for sauce. She acted like I was bothering her. I pulled off and I had no receipt (for feedback) so I went inside and ask the counter attendant if she could get it. She dug the receipt from the trash and brought it and the girl to the counter. She was very smug & rude again, yet she was proud to have the title manager. LOL It's obvious why she throws the receipts away, she doesn't want the negative feedback!! When we went to eat our meal, we also found there wasn't flatware or napkins.

I don't understand why people want you to feel bad for expecting what you pay for ? ? ? This is not the only place in Dyersburg to get chicken and she acts like they don't need...

So far in the last 6 months I have ordered from here and they can't fill my order and was told they couldn't even fill half of that! It was 16 pieces of chicken! CHICKEN!! And this was before 9pm. They close at 11pm!!! Who has a restaurant that specifically has Chicken on the menu( and the name I might add) and doesn't have chicken!!! As for the 1 star on the service it was the lowest score I could give it it would read -3!! They were extremely rude and quick to tell me no and was rude to the door dash driver at one time he was picking it up. I know because I was on the phone with him at the time. If I were you, I would probably rather eat McDonald's!! Yuck!! That sounded terrible coming out of my mouth!! I have to go wash my...