Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Eagan

I recently tried to do a walk in order at this location. It took a good 10 min just to place an order with only 2 people in front of me. Then another 30 minutes of waiting. Over this time I watched one employee crank out pizzas in 5 minutes, which made me wonder why i had been waiting so long with so few orders ahead of me. Then orders from people who walked in after me were made before mine. Then pizzas with no owners were made and left to sit on the counter unclaimed. These were not online orders, there was a place for this. They were simply "extra" pizzas made for no one... At this point it appeared the other employee was making my pizza. He got a phone call and was flustered. Then proceeded to wrap up my pizza incomplete. I asked if that was mine and he didnt respond. Then a minute later he tried to give it to me. Having ordered it many times before i knew there were at least half the toppings missing. At this point I asked for a refund as I didnt want the incorrect pizza he had made nor did I have the patience to wait any longer. He proceeded to stare at his screen for a few minutes, clearly not knowing how to do a refund. At this point I asked him to call his manager who was clearly not there to get this resolved. They did get a partial answer and tried to give me cash. At this point I was happy to be done and left. When i got home i checked and had paid 26 dollars for a pizza and soda I did not end up getting on my CC. The refund in cash he gave me was 23 dollars. So at the end of this disaster I paid your company $3 to stand and wait for an incorrect pizza, and watch high school kids who didnt know what they were doing run a store. Where is the adult, the manager, someone who can maintain some semblance of adequacy at this location. I am disgusted with the entire situation and your company at this point. You should be ashamed of yourselves for allowing children to...

Had an experience today where we were experiencing very long wait times at this location since they were very short staffed and volumes were much higher due to a lot of people ordering out during COVID. The first thing I was fond of was the manager acknowledging this situation and making it known wait times would be longer than expected - great to know right away. The manager was also very friendly and made conversation with all waiting customers while rushing to make everyone’s pizzas. When our pizza was finally being made, an employee who seemed to be newer to the job and in training, made a mistake and put a wrong ingredient (feta instead of mozzarella cheese) on our pizza after it was almost completely made. Realizing their mistake, the manager offered to make a completely new pizza. Since they were already behind, and others behind us were becoming frustrated, we happily agreed to take the pizza with the mistake (honestly I will eat anything and it was not a big deal to me). I would have been fine if nothing else was done to remedy the problem, but to show his sincere apologies, the manager ran to the back and got us a free pizza coupon for next time we come in. Now that’s great customer service and something I felt worth writing about. And yes, this is my first google review and probably my last until I see more great management worthy of recognition. Great job Papa Murphy’s management. You earned a loyal...

Well, I order ahead at, the system gives me 30 minutes for asap pickup time, so red flags already, maybe that's a system default, but let's be real here, I could call any of the big 3 and reasonably not be surprised with a cooked and delivered pizza in 30 minutes... (sure not every time) carry out of a cooked "big three pizza place" I'll bet its rarely longer than 20 minutes.

Anyways so I order, I get to the store early, nothing in the online paid and ready shelf, (my normal store has pizzas everywhere ready to go) not ready, fine they did say half an hour... And there's one person I can see in the store.

Decide I want to add some cheese bread no problem, but gotta wait for the Manager to get back from the restroom, no problem, they ring me up, pay no problem, and I catch a conversation they have with the one person making pizza, gathering orders basically everything... ONE PERSON , as they say to the one person that they'll have to handle the front as the manager needs to do inventory and scheduling.... Sure Manager jobs, but at 5pm? The start of the evening rush? Leaving one person to do everything? They one employee doesn't complain handles it like a boss...

But it leave me thinking this place is POORLY ran.

My pizza and sides...