Dunkin' — Restaurant in East Hampton

I get my coffee here every single day and the staff is amazing the kids here do a wonderful job today I had the worst experience with what seems to be a manager or supervisor named Sam she was completely rude and insulting. I ordered my coffee on the go and I was asking one of the associates when they get it could they add a syrup to it because I forgot and she completely cut me off said don't talk to him make this coffee 1st. Cut me off extremely rude. So I quietly walked down to the end of the counter and waited. Then when I got my coffee with out any syrup I simply tried to explain to her I was just asking him when he gets my order to add syrup and she goes yeah we don't do that here we can't do that here. I explained to her I forgot to add it when I ordered. She took the cup pretended to add syrup and gave it back to me. Then I said Mr. Snow syrup in this cup could you please add some syrup and she goes well we normally charge extra but here you go I'll add extra. She put Is a completely different syrup in the cup. At that point I said ma'am you're being extremely rude and she goes off on me poor baby Ah too bad Ah. Unbelievable I would like the owner of this establishment to reach out...

I used to work at Dunkin a few years ago, and I know for a fact that the hash browns that are prepared in advance for the morning rush, by noon the left over hash browns that sit in their tray underneath a heat lamp have to be thrown out, and fresh ones are made per order.(At least that’s what we did at my location) REGARDLESS, why when I order Dunkin later in the day am I getting stale and dry ones? I know what fresh hash browns taste like vs the ones that have been sitting under a heat lamp for hours. It’s just annoying when I come anytime after 12, with no line in the drive thru, and I order some, only to get ones that are dry, hard, and stale.

And I get it’s not that serious, it’s literally 6 hash browns that cost less than $2. But this has happened multiple times. Is it so hard for the staff to make a fresh batch, let alone during a slow period in the day? I know it takes less then 1 minute to put 6 frozen hash browns on a tray, stick it in the oven and put them the in paper bag. I don’t think I’m asking for much, it’s literally the bare minimum. Staff and Management needs to really pull...

Today we visited Dunkin Donuts in my home town like we usually do a few times a week. I went in to order it was busy there was a young gentleman that is new there maybe a few weeks new his supervisor is Kyle who I will say Kyle did try his best. The restaurant was disgusting receipts all over the place food wrappers everywhere the service was terrible the gentleman who took my order I very clearly stated what I wanted my daughter was with me. Once I seen the coffee I knew it wasn’t right I handed it back to Kyle and stated I ordered this light and sweet the guy who took my order in front of everyone rudely said stop lying we don’t have time for a liar it’s too busy then tryed to proceed to get ruder n keep walking up to me to initiate a confrontation. Since your last Manager left this place has literally went to complete garbage. Sadly we most likely will be driving to a different town to get our stuff...