Starbucks — Restaurant in East Huntingdon Township

I went inside to order a hot drink in my personal cup, I even verified size (16 oz grande) with the cashier - Haley at the register was very confused as to what was going on, if she had simply said she was new etc I would have cut her some slack but there was no explanation as to why she didn’t know how to ring up a drink. I mistakenly asked for a “refill” (I meant I wanted a drink in my personal cup - I had no idea Starbucks gave refills at all so I was really confused when she kept saying that’s only for cold drinks etc). I had just walked in, I never ordered previously so why she interpreted this as a refill of another drink I’ll never know - then she rung up the wrong thing even though I kept saying a hot chai latte in my personal Starbucks cup - she then gave me a price 5 bucks lower than I’m used to, so I insisted she had it wrong and reiterated a hot chai latte - she then said well it can’t be a refill I said I don’t need a refill I just want a grande hot chai latte - she then rung me up for an iced chai latte (the whole thing was that I wanted it hot so why she then rung it up iced I’ll also never know). I was naively confident she had it right the third time I said what I wanted but then I saw them making the iced drink - I interjected that I couldn’t fathom where the disconnect was but I wanted it hot as I told the cashier many times. Luckily the barista corrected the issue - but I sadly won’t be going into this stores inside area for awhile until they’ve trained their employees better. I understand it’s a newer store but it’s been open quite a while now. If a customer has never had a drink your employees should know they aren’t issuing a “refill.” The customer, as they say, “doesn’t know what they don’t know” and it’s is quite literally the employees job to know...

The early morning batistas are great, but the afternoon crew are not friendly at all. EVERY time we've gone, our drinks have been wrong or they don't taste good.(ordered a hot and got a frozen, ordered a venti and got a grande, our drinks taste VERY watered down, got a Double Chocolaty Chip Creme Frappuccino instead of a Mocha Cookie Crumble, or drinks have been missing all of the ingredients, ie. Mocha Cookie Crumble with no mocha drizzle or crumbled cookies). I understand it's a new store, and they are still learning, but these are expensive mistakes that are continuously happening. The time I told them one drink was supposed to be hot and not frozen, one young man was very apologetic and the girl he asked to fix it, rolled her eyes at him. When I'm in the drive-thru or someone picks up my drinks, I don't have time to go back and ask for a new drink when...

very upset about writing a review but i was asked to by the girls here!!! I absolutely love this starbucks but one girl in particular is super super rude to my mother every time we go together!! She gets smart with her and says sarcastic remarks and even called her a name!! I don’t appreciate people talking to my mother that way!! i will keep this girl anonymous unless it keeps happening!! but other than that every worker here is super friendly and they always make my day before work in the morning!! especially the girls working the drive thru around...