Sonora Bakery — Restaurant in East Los Angeles

Unless you want hair on your cake with no apologies, full refund nor any fault taken DONT COME HERE!

I called the bakery immediately after noticing the hairs inside the cake (no more than 30mins after picking up the cake for my kids birthday) and the lady who picked up the phone immediately blamed me and then blamed the “brush” they use for the icing. When I asked for a refund she insisted on making a new cake which would take sometime, I Insisted on a refund and She demanded that I drop everything I was doing and bring the cake back in.

Upon arriving, Noemi and a second lady completely turned on me and made me look like I was in the wrong, continuously chuckled and smiled at the situation and even questioned me on where the rest of the cake was (the cake had already been sliced before we noticed the hairs) she even went as far to say that her bakers are bald and laughed while making a joke about hairs in food.

After all this, they only gave me a portion of my refund and asked me to reach out to Dennis if I wanted a full refund. After speaking with Dennis this went nowhere - he promised me a call back after he looked into the situation - it’s been a week now and not even a chirp.

Unfortunate situation here as myself and my family all live within the area and this has consistently been our...

Placed a cake order the day before for 12pm. We showed up at 11:55am for them to tell us they can’t find the cake. Upsetting but okay no big deal we’ll just go somewhere else. But instead they kept insisting that they would find it to give them a few minutes. A few minutes turned into 20 minutes. Yes they found cake, however with all this going on they were extremely rude and unprofessional. Not only did it take them 20 minutes to find our cake but the writing they wrote on it was horrible. And to put the icing on the cake(pun intended) they said they didn’t have a cover for the cake. Pretty ridiculous considering that every cake going out of door had a cover on it. Don’t waste your time,...

Horrible customer service. Have been coming here for a couple of years and every time I come, they're very rude and unprofessional. I had placed a cake order for my daughter's birthday. Was supposed to be ready at 10 and I came at 11 (because it's happened to me before that they don't have cakes ready so I figured I'll give them more time to get it ready) and I came and they said that they didn't have my order. They were looking for it for about 10 minutes and they told me it was never made when I had already paid for it in advance. I had to wait an extra half an hour for them to make my daughter's cake. Never offered me a discount or refund because "they couldn't do it." Never...