Unless you want hair on your cake with no apologies, full refund nor any fault taken DONT COME HERE!

I called the bakery immediately after noticing the hairs inside the cake (no more than 30mins after picking up the cake for my kids birthday) and the lady who picked up the phone immediately blamed me and then blamed the “brush” they use for the icing. When I asked for a refund she insisted on making a new cake which would take sometime, I Insisted on a refund and She demanded that I drop everything I was doing and bring the cake back in.

Upon arriving, Noemi and a second lady completely turned on me and made me look like I was in the wrong, continuously chuckled and smiled at the situation and even questioned me on where the rest of the cake was (the cake had already been sliced before we noticed the hairs) she even went as far to say that her bakers are bald and laughed while making a joke about hairs in food.

After all this, they only gave me a portion of my refund and asked me to reach out to Dennis if I wanted a full refund. After speaking with Dennis this went nowhere - he promised me a call back after he looked into the situation - it’s been a week now and not even a chirp.

Unfortunate situation here as myself and my family all live within the area and this has consistently been our go to bakery.