China Pagoda Restaurant — Restaurant in East Orange

I am EXTREMELY particular about my Food & Customer Service experiences. Unfortunately, this location is BLESSED to have ranked 1 star for both COMBINED. Food: after experiencing such terrible customer service from the male that answered the phone, I assumed that the food must be 100% on point--that was 100% NOT the case; The vegetable egg foo young tasted oddly, and I've had egg foo young in various states, but this one was unexplainably different, and not in a good way. The egg foo young gravy was extremely salty, therefore thrown away. The vegetable Mei Fun was decent, but unfortunately I wouldn't recommend it to anyone unless it was a last resort. The spring rolls were actually good, so it wasn't all a bust 🤦🏾‍♀️.

Cust Svc: The male that answered the phone hung up on us twice. The first time I tried to explain that I've lost my voice due to sinusitis, and to please bear with me while I forced my words out. He became impatient and said I need to call back later than hung up in my face. The second time I called with my 9-year-old nephew on the line ready to provide the order he said "Hello" after the make said Hello, my nephew then began to provide the order and the male hung up in his face. I called back literally two more times and the phone just rang rang rang with no answer--by this time I assumed he was not going to answer the call from my number. During all of this, my daughter was already enroute to the location to pick up the order (which had not been placed yet), so by the time I was able to text her and ask her to call in the order she was sitting in front of the location. She placed the order, however, this was a 1 off, because the food is definitely and unfortunately not worth receiving the form of negative customer service being provided, for an un-tasty meal, as such.

China Pagoda, I only speak what it true, NEVER based off emotions. I believe in second chances even when dealt with rudely. Maybe, should the possibility arise once again for me to seek out these regular dishes of ours elsewhere, I may return; but that will not be anytime soon. Please consider & restructure, where necessary.

As long as I remain a resident of NJ (w/in this area), I will remain a Jin Lin Chinese Kitchen [Orange, NJ] diehard--made to order just RIGHT, extremely tasteful, & EVERYone...

Going here for almost 20 years. Sadly, I have to find another Halal Chinese restaurant. Ordered for pick up..... Singapore noodles, chicken wings with beef fried rice, tofu with broccoli. I received a call back from the restaurant confirming my order and realized they had two beef fried rice, I told them to cancel one. I picked my order up 20 minutes later and went home. What a waste of my money. They did not cancel one of the beef fried rice, so I have two. The noodles tasted good but it was so salty and so much oil was used that it pooled at the bottom of the dish. I couldn’t eat it. Same unbearable saltiness with the tofu and broccoli and chicken wings. The tofu and chicken wings were also so greasy. Tasted like old oil. The fried rice was not cooked through meaning the rice still needed cooking to be tender and not taste like you eating grit in every grain. Please don’t waste your money. This place used to be good. It seems they have lived past caring about being a good establishment and the health of community which they serve. People do not need a ton of salt and oil...

Food is great. Prices are awesome but the customer service is terrible. The owner got into an argument with me over "hot sauce". I had ordered two orders with my mother and was only given one hot sauce packet. I called and asked for two or three more small packets, the owner proceeds to tell me it costs 50 cents each. I been a customer there for a long time and being stingy is the worst thing a business can do. I told the owner why i need to pay as i only received one packet he go's "if you don't like it don't buy from here again". No problem there's plenty of establishments that provide way better customer service, and offer better food. The owners attitude left a bad taste in my mouth. Last time i would be purchasing...