Wayback Burgers — Restaurant in East Pikeland Township

13DE 2021. This was my first experience eating at a Wayback Burger, and all in all, I am underwhelmed. The cost for a double burger, onion rings and an unsweetened tea was more than $16, which is a significant amount of coin to shell out for a lunch meal. For that amount, the burger better knock my socks off, which it didn't. While prepared and assembled well enough, the burger was bland, patties were noticeably thin and small, and the condiments were so cold, they actually cooled the meat to barely a lukewarm temperature. On the plus side, I've never had ice cold ketchup, mayo, and mustard before!

When the cashier asked me what side item I wanted, I told her it was my first time eating there and didn't know what options I had. Instead of taking the time to create a positive customer experience and inform me, she passively and silently just pointed over her shoulder at the menu board hanging on the wall.

The next customer behind me also had a similar experience when he explained that this was his first time and asked what the best thing on the menu was and what the cashier recommended. He was given a similar treatment and the employee took zero time to engage him and create a positive experience.

In summary, it is a mediocre burger and customer service was also mediocre at best. For an expensive, generic, run of the mill burger, I would not eat here again and would not recommend this place to family/friends. Save your money and go...

Listen, if you've already decided that you want hot dogs for lunch, there's already enough shame associated with that. There's no reason to rub salt on the wounds by delivering on that horrible urge with subpar hotdogs that could be done better at home.

At the very least, you want them to be the best sort of hot dogs you could get. Big, extravagant fun. Good quality, long dogs. Well proportioned toppings, and put together halfway decently. These ones were small, slightly smooshed, no care for quality anywhere within.

Overall just sad, and definitely not worth the price. Costco hotdogs are twice as good/almost twice as big as this, and they're less than half the price! My disappointment is immeasurable, and my day has been ruined.

Edit

How is a franchise owner possibly going to "do better" when these problems are so systemic? You're at the mercy of a rigidly structured corporation, and the hard economics of scale that probably come with that arrangement. An overarching and rigid business model that leads to mediocrity and inevitable failure. The employees you rely on are most likely demoralized from realizing this, and from living in a collapsing society in general. look up the mouse utopia experiment and start taking notes on how similar to the mice your employees act. I wasn't criticizing you as owners. I was criticizing the system that allowed these pathetic hotdogs to happen to me in the...

Worst experience I've had in awhile. After waiting 20 minutes for food and watching orders go out that came in after we did, we asked. We were told it would be another five minutes...while yet other orders went out. The chaos behind the counter was obvious. I asked for a refund...that the cashier couldn't do, and neither could the shift manager because he was too busy making burgers. Another person came to help do the refund. The kicker? I didn't even get all my money back and they couldn't tell me why. When I said never mind, I got an extremely sarcastic, "have a GREAT night." I work in the service industry: I wasn't rude, I didn't raise my voice. I know what it's like. But for no one, not even the manager, to care what goes on....that's the worst customer service I've seen in a long time. It was my first visit: there won't...