Dunkin' — Restaurant in East Providence

Quite the experience today, which was very upsetting. Upon arrival at the Dunkin' Donuts in East Providence across from Millers Roast Beef, when I walked in, it seemed like there was a meeting going on, which it was. The director of operations was in town I guess having a meeting I only know this due to the manager an older woman that was there mentioning it to one of the younger crew members who asked if she was coming back and then took off for 15 minutes out the door (must have been her break, but I doubt it) I gave my order and left a tip as I was waiting I was also watching to see how long would it take by then the corporate Personnel were already gone. I was looking at the clock in 10 minutes had passed by and then I went up and asked one of the crew members what happened to my order, she went to the young lady who took my order at the register, a young lady with red hair. She immediately said somebody missed it took the order cuz I made it already which in all the reality she lied cuz she didn't make it and she made it very quickly and it took her Less Than 3 minutes to have my order up. When I got my order of course I checked it out there were approximately five hash browns in this order now I'm not sure how many hash browns come in in order but there were only five in mine in one of them the hash brown that is was cold so I'm guessing it was sitting around and she just added it to it. I didn't want to make a scene, but no one and I mean even the manager that was there an older woman did not check on me while I was sitting there waiting for my order nor did she say anything when I had mentioned that my order was not ready and I've been waiting for it. I can only wish that the corporate team was still there (the director of operations mainly)so that I can make a major complaint about how the service is at this particular Dunkin' Donuts. This is the second time that I've been to Dunkin' Donuts in order the same meal and it took over 10 minutes to get. The young lady that went out for her little smoke break for 15 minutes was the last team member that took my order through drive-thru. You can rest assure either I won't be going back or I will be making a major issue about how the service has been since I've been there. I will be going back and I will critique these people to make sure that they're doing the right thing when it comes to giving the customer their orders properly...

Every time I come to this location, there is ALWAYS something wrong with my order. This morning at the drive thru I started my order with the food items before I started my coffee order. Whoever was on the speaker was VERY rude and was rushing me. I then said “can I please have a medium caramel craze signature latte with oat milk” then my second order was a medium pumpkin spiced coffee regular, again we were rushed at the speaker. Our total came to $17 & change. I had a coupon on the app for a FREE signature latte with the points I earned. I scanned and then noticed MY latte didn’t have the whip cream so I questioned if that one was the signature, sure enough the sticker said “coffee” I then calmly said mine was supposed to be the caramel craze signature latte. They literally took it away for a few seconds and came back super fast. I damn well know they did NOT add the espresso and all they did was add the whip cream. Sure enough I went to taste it and it was just straight up OATMILK & SYRUP! I was so livid. Not only did my coupon NOT be used! I also paid $5 for MILK! Just straight up MILK! The worst part about it, I’ve worked for Dunkin on and off for 15 years and had my DUNKIN VISOR hanging on my rear view mirror. You would “assume” to not f’k up my coffee, but instead they treated me like someone who was dumb and wouldn’t notice the difference. I will never be coming back to this location ever again. This is the 2nd worst location I’ve ever been to over the years. Nothing but rudeness and messed up orders every time I attempt a different shift hoping their are...

I’ve come here a handful of times over the past 2 years when I run out of coffee at home fully expecting something in my order to be wrong every time, which hilariously is besides the point.

Once again I received a wrong item at the drive thru today. Instead of waiting in a long drive thru line (again) I went inside to the register (order area) and explained that I received a chocolate donut when I had ordered hash browns. After some inexplicable confusion (how hard is it to shove 5 hash browns into a bag?) I hear a disembodied voice say “they’re over here” and after a brief moment of silence I ask “ok can you give them to me?” To which someone replies “did you pay for them already?” And I said “… yes at the drive thru” to which they reply “ok so you don’t need to pay for them again, they’re right here” to which I had to ask to please hand them to me so that I don’t have to walk over there to get something I shouldn’t even be in here for.

Question………… why in the world would you tell a customer to walk even further to get an order that you messed up? It would’ve taken you less energy to walk them over to me and send me on my way rather than tell me twice to walk over to the pick up area, and give me your pissy attitude. It’s called BASIC CUSTOMER SERVICE which I guess is asking way too much here.

The people that work here are the kind of stupid that get mad when you ask them to correct something they did wrong.

Thanks for the laugh this morning though....