Subway — Restaurant in East Ridge

The good: it wasn't very crowded when I arrived at 5:30. I was the only customer in the restaurant so I was able to be served quickly. The employee who took my order was fairly pleasant .The bad: almost $13.00 for a mediocre sandwich, small bag of chips and a drink. The self-serve fountain drink dispenser had two drink selections that were undrinkable because instead of dispensing the drink into your cup, it spit it out violently in spurts. Slight gnat problem as two landed in my drink after sitting down at a table. The sign at the register that tells you that they aren't allowed to participate in any of the national coupon promotions so don't expect any deals. Not sure why they wouldn't want to bring in customers and refuse to honor a coupon when there are so many other sandwich options that are much better in my opinion. Firehouse, Jersey Mike's, etc. They make you beg for napkins. Instead of just putting out a dispenser where you can get your own napkins you have to ask an employee and then you get two or three thin cheap napkins I used to love Subway but I will probably not be back. There are just too many other places that trust you enough to get your...

Sandwich artist receive 5 stars, management receives zero. This location does not accept BOGO coupons, even though the company sends them out for use at subway. Then management proceeds to place a multiple signs around the restaurant claiming that due to the ECONOMY they cannot honor bogo coupons. Imaged is the sign that is spammed around the restaurant, they have one official sign on a subway backing that blames the economy for their lack of accepting coupons. You know, because a multi million dollar company with thousands of rich franchise owners can’t fathom giving away $6 of product. The owner of this establishment is GREEDY and does not care about his community like subway use to have a standard of doing! I’ve been wanting to speak with the manager about this, however he or she seems to be a very hard person to reach, never answering the phone at the establishment, and never being present. I’ve literally never even seen a manager in the establishment out of all the times I have...

I have lost count how many times my boyfriend has ordered food ahead on the app and I have arrived by or after the pickup time to our order still having not been completed. I get that the employees get busy, but orders that come in on the app or through the web should take priority since those customers have already purchased their food. It’s how it works anywhere else. Almost every time I come in, someone who just walked in and was standing in line way after our order was placed is getting their food before me, then I have to wait 5-10 minutes after the pickup time for my food because the customer in line was the priority. It defeats the purpose and convenience of...