Dunkin' — Restaurant in Easton

Absolutely disgusted with the new ownership and how it lets its employees behave daily! We have had multiple problems with this dunks since new ownership! The employees are rude and clearly hate their job! Tried ordering 2 boxes of 50 munchkins at 7:45AM with 2 dozen donuts. They gave attitude and said to pull up and they would bring it out! They brought out 3 dozen and 1 box of munchkins. She said she only had “like” 98 munchkins left so I can only have one box even though I already paid $42 for what I asked for! She refused to refund me and tried taking back the 3rd box of donuts through my car window! My poor 5 yo was scared in the back seat wondering why this lady is screaming at the top of her lungs “you and 50 other people have wanted munchkins this morning” he just wants to bring donuts on his last day of preschool lady! Isn’t this your job?! To pour coffee and pack up donuts?!? You chose the job, not me! I’m appalled everytime THEY make a mistake and then yell at the customer. All you need to do is check social media and you will see how many people are horrified at the customer service at dunks on depot st! And I use to work here as a child and it was the best place for the firefighters and police officers to go! Now they all avoid this place like the plague! New staff is needed! Preferably people who...

Do yourself a favor and drive the extra few miles to another DD and save yourself the aggravation. Horrible service, completely messed up our order (gave wrong flavor drinks and did not include a simple, black iced coffee). When I went back to point out the fact that they failed to provide that coffee that I paid for, this youngster behind the counter scrutinized my receipt as if I was trying to somehow pull a fast one on them and get a free coffee. As I was leaving, other customers were coming back in as their orders were also incomplete and wrong. Add to this, that parking is very limited and you wind up either getting sucked into the long window line (where again, your order gets screwed up and you then in turn have to check order then and there and then have them fix it = more delays) or park (if you can find a spot) and go in and deal with it at the counter. Complete horror show. Lesson learned-again, drive to the next nearest Dunkin and save yourself the headache of dealing with this completely...

I went there around 10am for a coffee a sandwich and a donut. The donut was stale the sandwich was burnt and you can tell that they never wash their stirring spoons because my coffee had tasted like a completely different coffee because of it. I’m saying this, if someone was allergic to something and these people put those spoons in someone’s coffee right after putting it in someone else’s they could have been the reason for someone’s life being on the line. The guy that was at the window was very rude, they never stirred my coffee from the beginning and when I asked him politely to do so he rolled his eyes. The woman at the speaker sounded miserable and the staff in general had a major attitude problem. Never coming here again and will be letting everyone I know not to come here. Dunkin needs to fix this attitude problem. Don’t like your job don’t have it. It’s not the customers...