Giana Restaurant + Bar — Restaurant in Easton

This is the worst experience I have ever had in a restaurant in my life! I made a reservation for a Saturday night at 6. I was early, unfortunately my guest was 15 mins late. We were seated and ordered our cocktails and app. 35-40 mins later the waitress came over to ask us what we wanted for our entree. And advised us (the one and only time) that there is a 90 min table limit. So we quickly picked up our menus and decided to get Cesar salads. We figured it would be quick to make and quick to eat. So after we ate our salads, the waitress came to ask if we wanted desert. I was shocked due to what she had told us about the time limit. But figured she asked, so we ordered. The manager came over with our desert and started to chastise us for taking up so much time after the waitress told us several times about the table time limit. I was floored. She did NOT tell us several times. It was ONCE! I have zero reason to lie. The manager was utterly rude and very unprofessional. So I decided to email the restaurant about our experience. And you will not believe the utter disgusting behavior from whoever it was emailing me back. I do not know who it was, they never gave me a name. I am utterly shocked at how they treat customers. Clearly all their staff need training! This is the response from the restaurant to my email Julie, I was made aware of this incident last night because the staff was speaking about it. We take all complaints seriously, but unfortunately the staff was correct in this case and we support them. Before I responded to this email I went back and looked at all ticket times, videos and seating times.

All table times are posted when you make a reservation online, it sounds like you may have not read it You were seated at 6:17pm and your reservation was at 6pm (you were late) The server greeted you within one minute of you being seated to take your order You did not order your salads until 47 minutes after you sat down. We have no ticket times over 16 minutes. We could have had served you and paid your bill within the time it took you to order. Your server, who is one of the best we have, reported you were reminded several times of the table time limits especially since you didn’t arrive on time, and your salads weren’t put in until almost an hour after you sat down You paid your bill and left the table at approximately 8:47pm. That is 2.5 hours you sat at the table. That’s 1 hour past your allotted time

We have table time limits for a reason. We are one of the busiest restaurants south of the city. You may not realize it but because you chose not to abide by the restaurant policy of table time limits on Friday and Saturday nights between 6-8pm, other reservations were pushed out / had to wait because of you. Other guests were upset because of this. The server wasn’t able to make money off of that additional party, and overall it caused issues for us as a restaurant and the staff. So although you may feel something was done to you, we have a different perspective.

We have a zero tolerance for guests who treat our staff this way. I fully support the staff and understand you will not like that, and won’t dine with us again - and that’s ok.

We fully expect you to not like this response, leave us a poor review and speak negatively about it. But your lack of accountability is extremely apparent and there is nothing we can do to make you feel better about the...

The worst restaurant I've ever been to. Ever. Their fried foods seemed to have been cooked in old oil and all tasted like fish. I left feeling nauseated. The whole indoor area is earsplittingly loud, with an open warehouse floorplan, which is perhaps useful if you don't want to listen to anything that anyone in your party might want to talk about, but is miserable if you intend to enjoy conversation.

If your idea of tasty food is "whatever costs the most" you might like it here, but your money would likely be better spent on perhaps less revolting food, like a dollar menu McChicken. If you require it to be overpriced you could just tip the guy at the window another 30$ and you'd walk away with a better deal and possibly safer food.

Server was friendly, but disappeared and never came back to check on us until we were waiting for the check.

The absolute worst. I don't see how they are in business. Id think it was an April fools day joke if I hadn't gone in May

Edit in reply to the owners.

"Jonathan, we question if you even dined with us or you just have an agenda to attempt to hurt a business, but we’ll play along. Your reservation under Noelle was cancelled the day you were supposed to join us. Seems odd." --Didn't have a reservation under the name of "Noelle", good try though. The waiter literally brought the manager (you?) to my table you bloody liar, in that part that's somewhat separated from the rest, where the walls look like the paint is falling apart, where you took away my uneaten vile sandwich. Weird that you'd take shot in the dark with a random name to try and discredit an honest review, unless you don't have an honest way to do it.

""If you did eat with us you’d know that there’s only two items (appetizers) on the menu that are fried (we don’t fry fish), "" --Fried chicken sandwich, and fries aren't fried? And if you could read you'd see I said they tasted like they were cooked in old oil and tasted like fish, which still makes sense because old rancid oil tastes like fish.

"unless you ate off the kids menu? Which would explain why you’re talking about a dollar menu at McDonalds. It seems like you enjoy fast food which is most likely why we aren’t a match made in heaven. True - we aren’t in the price range of chicken Mcnuggets, as food costs are extremely high these days. We hope you were able to swing by the drive-through on the ride home though! 😁" --Nope I went home and cooked real food, a delicious curry beef stew over wide grain sushi rice. I actually like real food, which isn't something you serve. I likened you to McDonald's because your "foods" are in the same category of their swill.

Obviously I couldn't compare you to your superior neighbor, you don't even come close, and while they have also been slowly trending down in quality, they are still miles above you

Also your "ICEBERG wedge salad" is $32 if you have steak on it, and an outrageous 17 without. For you to claim that "food costs" are at fault there is absurd and ridiculous. Its artificial and you know it.

Don't try to talk down to me you...

I’ll start this review by stating I emailed Giana over two weeks ago because I didn’t want to be the type of Karen that writes a bad review of a place I’ve been to 15 times and told everyone I know to spend money there, but no one took the time to reply so here we are.

I’ve spent enough money at Giana to send a kid to community college for a year, I’ve told everyone I know that the food here is better than the 2003-2004 patriots and have screamed at friends and family to come to Giana. That being said, what we experienced on Saturday June 8th was an utter travesty. I will say, the service was excellent but the food we were served would have caused a starving, homeless man to complain.

To start off, my 18 dollar hot and dirty Martini was essentially a teardrop of vodka placed into an expired jar of pepperoncini juice. Ok that’s fine, bad drinks happen. My GF ordered the 50 dollar steak, medium rare, yet it comes out like it was cooked on the surface of the sun. Now we aren’t ones to complain, so she starts eating while her son and I wait for our food to come.

Now, her 12 year old son considers himself a “foodie” and has dined at Boston Chops and Ocean prime recently and I told him the short ribs at Giana are better than hitting a home run at Militia park, yet as his meal came out 5 minutes after the steak, the short ribs were tougher than Mike Tyson in his prime and missing the usual sauce and the polenta was also missing cheese or something as I could only describe it as clumpy cat litter.

Now it’s my turn, ramen with chicken was the special so I ordered two, one for me and one for my son at home to go. When mine finally arrived, it was void of any chicken. Literally zero meat. At this point I thought we were being pranked on a new reality TV show “Dining Diasters”. So I pointed this out to the server who was now sweating and scared because of how much the back of the restaurant was letting her down (and to be clear we tipped 20% on a 265 dollar bill even with this horrible experience) and 15 minutes later I received a new ramen with actual chicken.

At this point I asked to speak to the manager. When she came we exchanged pleasantries and she recognized me from my frequent patronage and instead of offering any sort of compensation I got “I’ll talk to Tony” and that was it.

We still even ordered the lava cake to go which was fine and my sons ramen when we got home was just, ok.

Bottom line, you charge the prices you do and you have a customer who has spent thousands and sent tens of people to your establishment and you can’t even reply to a simple email sent two weeks ago. All this being said, we won’t go back, and I get the sense ownership doesn’t mind losing a customer.

Also one more note, the valet system is silly. Who has a valet that uses the prime spots in front of the restaurant? So as a customer, make sure you wear comfortable sneakers and pack a granola bar for the walk from the available spots to Gianas.

• updated review with a screenshot of the email that Giana said “they didn’t get” in...