Captain Jay's Fish & Chicken — Restaurant in Eastpointe

This place is disgusting, from the food to the customer service to management. Last night I went into the drive thru, upon ordering my food the woman taking the order rudely and repeatedly would say “I can’t hear you, I can’t hear you”. Then approaching the window the woman continued being unapproachable, and lacked customer service. When I got home with my 5 pc combo, I bite into a hard and old piece of chicken, disgusting. I called to the store sharing my distain with the manager, and he was rude as well, then hung up with phone. Which would then be described, from the woman at the counter, as a “lost of connection”. She then said “you on your way or what”, I was confused thinking she wasn’t talking to me so I asked and she said “yes”. So I hung up and went up to the store, going inside with my disgusting order she proceeded to take my combo and give it the “manager”, he checks it out then what looks like refried my same pieces of chicken. Waiting on my order, 2 more individuals came in stating their order was wrong. 1 customer said that his food was nasty and old and gave it to his dog. The 2nd brought back 2 containers of food stating they weren’t cooked throughly, and taking a bite of chicken. The manager said “well did you ask for them to be fried hard”. But the woman proceeded to take his food BACK to the manager, stating “can you drop this again”. Refrying contaminated food is vile. When I received my food I didn’t even want to eat it, after seeing those unsanitary conditions. Having a no refund policy is crazy, that’s why the store is still open, there’s no financial consequences. I called the next morning hoping to speak to a manager, he said “I am one”, hearing the voice of the manager last night, I said “what’s your name”. He said “uh it’s Robert”, when last night I heard the woman call him Jason. This...

If you are in the Eastpointe area and looking for some food, I advise you to look somewhere else other than this establishment. I placed a to go order only for me to come home and realize the order was completely incorrect. When I called back to the Captain Jay's tell them about my concerns on the order, I was shocked to speak with one of their lovely employees, Kynia, who was harsh, impatient, and rushed me off the phone to speak to with a manager. Once I spoke with the manager, he reassured me that he would make my order over and apologized for any inconvenience it may have caused. Reassured that I would be taken care of the second time, I went back up to the restaurant, I was welcomed to a hostile atmosphere with terrible customer service once again. The cashier girl, Kynia, had one of the most terrible dispositions I have ever encountered in my life. You would think for an establishment to get an order wrong the first time, they would do everything in their power to get it correct the second time. Not only was my order incorrect once again, I had to deal with the nastiness of all of their employees, not just Kynia. When I asked to speak to a manger they did not get one, Kynia slammed my food together in the bag, and threw the bag at me across the counter. I will never spend my hard earned money here again and if you believe in being treated with decency and human respect, I advise you to not eat...

Tonight I had some fried chicken so excited that excitement was quickly turned into disappointment when the service from the time I was placing my order and the lady taking the order wasn't friendly all the way to me getting home and taking a bite out of my chicken and it was old and hard. I called back up to the restaurant and asked for the manager I spoke to him and voiced my issue telling him the chicken was hard and tasted old and his response was did you ask for it hard no I didn't he said you coming back to get some more food I was like wow yes I will in the middle of me talking he hung up on me and I called back and a lady answered and I said did he just hung up on me and she said she was sorry the phone hung up then I came back and the lady handed the order to the manager and he took it which is cross contamination it should have been thrown away immediately it looked like all he did was refried some of my chicken and they have a nerve to say no refund they will fix the order I am nervous about eating it now I will never come back to this...